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Learning Development Lead - Pool Operations BHB Operations

Learning Development Lead - Pool Operations

Full Time • BHB Operations
Job Title: Learning Development Lead - Pool Operations
Reports to: Director of Pool Operations
Location: Travel Required (Multi-location, up to 75%)
FLSA Status: Full Time, Exempt
Summary: We are seeking a passionate and experienced Learning & Development Lead to oversee and elevate the training of swim instructors and aquatic staff across our network of franchise locations. This role plays a vital part in ensuring our teaching standards, safety practices, and customer service excellence are consistent and compliant with our brand. The Learning & Development Lead will also be responsible for onboarding and developing Assistant General Managers (AGMs) who are specialized in the aquatics side of the business.

Key Responsibilities:
  • Training & Development
  • Design and deliver hands-on, poolside training workshops for new and existing swim instructors.
  • Support the development and rollout of instructional materials, training manuals, and best practices for aquatic instruction.
  • Facilitate onboarding and continuous learning for new AGMs specializing in aquatics, ensuring they meet leadership and instructional benchmarks.
  • Mentor AGMs to become high-performing leaders and trainers within their respective schools.
  • Evaluation & Compliance
  • Conduct regular on-site visits to franchise locations to observe lessons, provide feedback, and coach instructors.
  • Evaluate instructor performance using standard rubrics and provide actionable development plans.
  • Ensure franchisee operations are in compliance with brand standards, safety policies, and instructional protocols.
  • Partner with local leadership to identify performance gaps and develop strategic training responses.
  • Workshops & Professional Development
  • Host regional or national aquatic-focused workshops and seminars to advance instructor skills and engagement.
  • Stay current with industry standards and integrate best practices into training content.
  • Promote a culture of continuous improvement and professional growth among aquatic teams.
  • Collaboration & Leadership
  • Work cross-functionally with operations, safety, and franchise support teams to ensure cohesive training efforts.
  • Serve as a brand ambassador and training liaison to franchise owners and their teams.
  • Contribute to the development and refinement of training strategies and long-term learning initiatives.
Qualifications:
  • Minimum 3–5 years of experience in swim instruction, aquatics programming, or a related leadership/training role.
  • Proven experience training, coaching, or mentoring instructors or operational leaders.
  • Excellent understanding of swim school operations, safety compliance, and customer service principles.
  • Strong interpersonal, facilitation, and communication skills.
  • Ability to travel frequently to franchise locations (including overnights and weekends as needed).
  • Lifeguard, CPR, and relevant aquatic instructor certifications (e.g., WSI, STA, Swim England) are preferred.
  • Experience in franchising or multi-site operations is a plus.
Success in This Role Looks Like:
  • Elevated instructor performance and customer satisfaction scores.
  • Strong, capable AGMs leading high-quality aquatic programs.
  • Franchise locations consistently meet brand and instructional standards.
  • A proactive, energized training culture that drives excellence across the network.
Work Location: On the road

Pay: $70,000.00 - $80,000.00 per year
Compensation: $70,000.00 - $80,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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Why Dive In With Goldfish?

Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!