Customer Service Representative - State Farm Agent Team Member
Full Time • Cambridge Springs - PA
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Representative with Keith Strain State Farm, a trusted local insurance agency, you will deliver exceptional customer service and support for a wide range of insurance products including auto insurance, home insurance, renters insurance, life insurance, and health insurance. Your strong attention to detail, excellent communication skills, and passion for helping people make you an ideal fit for our growing team. You will play a key role in resolving customer inquiries, processing insurance claims, assisting with policy updates, and providing personalized insurance solutions to meet the unique needs of our community.
As a Customer Service Representative with Keith Strain State Farm, a trusted local insurance agency, you will deliver exceptional customer service and support for a wide range of insurance products including auto insurance, home insurance, renters insurance, life insurance, and health insurance. Your strong attention to detail, excellent communication skills, and passion for helping people make you an ideal fit for our growing team. You will play a key role in resolving customer inquiries, processing insurance claims, assisting with policy updates, and providing personalized insurance solutions to meet the unique needs of our community.
Join our team and grow your insurance career with one of the top State Farm agencies. We value customer-focused, empathetic team members who are eager to contribute to a positive client experience. There are excellent internal growth opportunities for motivated, sales-driven candidates looking to advance in the insurance industry.
RESPONSIBILITIES:
- Answer customer inquiries and provide detailed policy information for auto, home, renters, life, and health insurance.
- Assist customers with policy changes, renewals, and updates.
- Process insurance claims promptly and follow up to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with agency team members to deliver seamless customer service.
QUALIFICATIONS:
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask effectively.
- Previous customer service experience preferred.
- Property and Casualty License (reimbursement after 90 days).
- Life and Health License (reimbursement after 90 days).
Compensation: $34,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Cambridge Springs, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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