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Client Care Coordinator Colorado Springs

Client Care Coordinator

Full Time • Colorado Springs
Benefits:
  • Competitive salary
  • Health insurance
  • Paid time off
Talem Home Care & Placement Services is seeking a Client Care Coordinator to support our growing non-medical home care agency. This role is responsible for coordinating client services, supporting caregiver placement, maintaining compliance with Colorado non-medical home care regulations, and ensuring services are delivered in accordance with each client’s care plan and authorization.

Benefits/Perks
  • Direct Deposit
  •  Insurance 
    • Medical
    • Dental 
    • Vision
  • 401K
  • Holiday Pay
  • Warm, Friendly, Pressure-Free Environment
 Company Overview
Talem Home Care is committed to empowering people to take control of their health. We support and lead individuals and their families/support systems through the complicated health care system, with the ultimate goal of staying independent and healthy at home for as long as possible.  We center our core values: community, family, team, and giving to support this commitment.
 
Job Summary
The Client Care Coordinator is ideal for a calm, capable professional who thrives in a fast-paced environment and values autonomy, professionalism, and thoughtful decision-making. This position is designed for someone who can manage day-to-day client and caregiver coordination independently while working within established policies, regulations, and escalation pathways.
 
Responsibilities 
  • Serves as a primary contact for clients, families, and caregivers.
  • Coordinates care services and addresses concerns with professionalism and clarity.
  • Assists with client intake, onboarding, transitions, and caregiver introductions.
  • Supports care plan documentation, updates, and communication to caregivers.
  • Helps clients navigate schedules, service expectations, and authorizations.
  • Communicates regularly with case managers and collaborates with scheduling and HR.
  • Identifies and escalates changes in client condition or safety concerns.
  • Responds to client call‑outs, concerns, and coverage needs.
  • Tracks and completes required assessments such as RN assessments, 90‑day reviews, supervisory visits, and skills validations.
  • Supports caregiver training and provides hands‑on assistance when needed.
  • Maintains accurate and timely documentation according to state and payer requirements.
  • Reports incidents/occurrences to leadership and assists with required external reporting.
  • Adheres to all state regulations, including mandatory reporting.
  • Supports follow‑up actions related to safety, compliance, and care continuity.
  • Assists with audits, surveys, and quality assurance processes.
  • Performs routine client visits with appropriate documentation.
  • Escalates high‑risk issues appropriately and promptly.
  • Participates in administrative projects, process improvements, and policy implementation.
  • Participates in a rotating on‑call schedule to support after‑hours client and caregiver needs.
  • Provides hands‑on client care when appropriate and permitted by non‑medical regulations.
Qualifications
  • High school diploma or equivalent required.
  • Active CNA certification required.
  • Strong judgment, emotional resilience, and the ability to set compassionate boundaries.
  • Ability to work independently and manage competing priorities.
  • Clear, consistent communicator with the ability to follow systems and procedures.
  • Familiarity with Microsoft Office and electronic health records.
  • Experience in home care, healthcare, or case management preferred.
  • Familiarity with Medicaid, IHSS, or HCBS is a plus.
  • Valid driver’s license and reliable personal vehicle required; mileage reimbursed per IRS rate.
Schedule & Compensation
  • Exempt, salaried position
  • Salary range: $58,000–$62,000 annually, depending on experience and qualifications
  • Rotating on-call responsibilities (shared and structured during nights and weekends)
  • Paid time off and holidays
  • Supportive leadership and realistic expectations
Physical Requirements
  • Ability to sit, stand, and walk for extended periods.
  • Ability to bend, kneel, reach, and perform light physical tasks during client visits.
  • Ability to assist clients safely within Class B non‑medical scope (no skilled medical tasks).
  • Ability to lift or move items such as wheelchairs, walkers, or client‑related equipment up to 50 lbs.
  • Ability to assist with safe client mobility, transfers, and household tasks.
  • Sufficient vision and hearing (with or without correction) to perform job duties safely.
 
Talem Home Care is an Equal Opportunity Employer
Compensation: $58,000.00 - $62,000.00 per year




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Benefits/Perks

*Eligibility for benefits is dependent on the average number of hours per week worked.

**Benefits may vary based on the location

Weekly Pay
Direct Deposit
Warm, Friendly, Pressure Free Environment
Opportunity for Paid Time Off or Sick Leave
A Discount program to buy things locally including:
Discounts to local restaurants, Discounts to local shopping, Discounts on car insurance, and more!
Benefits such as* **:
Medical, Dental, and Vision Insurance, Telehealth, FSA/HSA Accounts, Accident Insurance, Voluntary Short-Term Disability, Critical Illness Insurance, Guardian Voluntary Life, Permanent Life Insurance/Long-Term Care, College Tuition for the employees' child or grandchildren through Guardian