Director, Franchise Consultant
Full Time • Deerfield Beach, FL
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Fully onsite in Deerfield Beach, FL
This is a high-impact, franchise-facing role responsible for owning franchisee communication, site matching support, and cross-functional coordination from agreement signing through center opening. The Director, Franchise Engagement acts as the central point of contact between franchisees and internal Real Estate, Development, Construction, Operations, Legal, and Finance teams—keeping projects moving and franchisees confident throughout long development timelines.
This is a high-impact, franchise-facing role responsible for owning franchisee communication, site matching support, and cross-functional coordination from agreement signing through center opening. The Director, Franchise Engagement acts as the central point of contact between franchisees and internal Real Estate, Development, Construction, Operations, Legal, and Finance teams—keeping projects moving and franchisees confident throughout long development timelines.
This role is ideal for someone who thrives in high-volume communication, structured execution, and complex pipelines. You’ll balance relationship management with disciplined tracking, clear updates, and operational follow-through.
Key Responsibilities
Franchisee Communication & Engagement
Franchisee Communication & Engagement
- Serve as the primary point of contact for franchisees throughout the development lifecycle
- Manage a high volume of emails and scheduled calls with timely, accurate updates
- Communicate site availability, development milestones, timelines, and next steps
- Guide franchisees through site evaluation, demos, and selection decisions
- Align site opportunities with franchisee goals and market preferences
Site Matching & Development Coordination
- Coordinate site matching and unmatching requests across internal teams
- Manage franchisee communication related to refunds, requirements, and timelines
- Track site and pre-construction milestones and relay broker and development updates
Pipeline Tracking & Sales Support
- Maintain internal development and site tracking tools
- Monitor pipeline movement and identify risks or bottlenecks early
- Review franchisee-submitted sites and coordinate evaluations with brokers or internal partners
Onboarding & Systems Management
- Conduct initial franchisee onboarding and system setup
- Maintain accurate franchisee records, notes, and communication logs
- Coordinate handoffs to the New Center Opening (NCO) team
- Track center transitions and development status for internal visibility
Cross-Functional Collaboration & Process Improvement
- Partner closely with Real Estate, Construction, Operations, Marketing, Legal, and Finance
- Align franchisee communications to real internal timelines
- Identify opportunities to improve workflows, tools, and franchisee experience
Success Looks Like
- Franchisees feel informed, supported, and confident throughout development
- Internal teams have clear visibility into site status and pipeline movement
- Risks and delays are identified early and escalated appropriately
- Development projects move forward with fewer surprises
Qualifications
- Bachelor’s degree in Business, Real Estate, Project Management, or related field
- 7+ years of experience in franchise development, real estate, project management, or client-facing roles
- Experience in franchise, multi-unit, retail, or hospitality environments preferred
- Proven ability to manage high-volume stakeholder communication
- Strong organizational skills with experience using CRM or project management tools (Monday.com preferred)
- Comfortable navigating complex workflows and sensitive franchisee conversations
Core Skills
- Franchisee relationship management
- Cross-functional coordination
- Pipeline and process management
- Clear written and verbal communication
- Expectation setting and conflict management
The Learning Experience
At The Learning Experience, we make early education joyful, engaging and fun so children are happy to learn, play and grow.
Our curriculum focuses on the six ages and stages of early childhood development and engages children in hands-on learning activities that encourage them to explore and solve problems at their own rate of development. This forms a foundation for kids to Learn, Play and Grow under the care of our nurturing teachers and staff.
At TLE®, we’ve created a full cast of characters that become our little learners’ educators, partners and friends through their preschool education journey. Each character has a unique personality and area of interest and brings learning to life by allowing children to explore the world through fun and imagination.
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Living TLE®’s mission and values every day
Our mission is to make a positive difference in the lives of a child, their families, and the communities we serve.We achieve this mission through three core values: an Innovative Mindset, a Collaborative Spirit, and Community Impact.
TLE® Center job opportunities
The enthusiasm, commitment and care from our people is what makes TLE® the best place to work in early childhood education. Your talents will shine in our Centers. They’re great places to pursue your passion for teaching, daycare and providing quality early childhood education.
See for yourself what makes TLE® Centers special
Step inside a TLE Center and see how we’ve designed and built every classroom to ensure our little learners and staff are safe and supported.