Security Officer Saturday and Sunday 3PM to 11PM
Norfolk
Security Officer Saturday and Sunday 3PM to 11PM
Full Time • Norfolk
Security Guard – RCSU / 23-Hour Stabilization Center
Position Summary
The Security Guard supports safety and operations at a crisis stabilization facility by controlling access, monitoring the environment, assisting with intake flow, and supporting staff during non-clinical incidents. This is a non-clinical role and does not involve assessments, admission decisions, or therapeutic services.
The Security Guard supports safety and operations at a crisis stabilization facility by controlling access, monitoring the environment, assisting with intake flow, and supporting staff during non-clinical incidents. This is a non-clinical role and does not involve assessments, admission decisions, or therapeutic services.
Key Responsibilities
Safety & Access Control
- Monitor and control entry and exit to the facility
- Enforce visitor sign-in/sign-out and ID requirements
- Monitor security cameras and conduct routine safety checks
- Maintain a calm, professional front-of-house environment
Intake & Front Desk Support (Non-Clinical)
- Greet walk-ins and ensure required sign-in procedures are followed
- Request and collect photo ID and insurance cards (no eligibility determinations)
- Secure personal belongings according to policy
- Notify intake staff or leadership of arrivals and delays
De-Escalation & Incident Support
- Use approved verbal de-escalation techniques
- Support staff during agitation or conflict until clinical staff intervene
- Follow escalation and chain-of-command procedures
- Contact emergency services only as directed by protocol
Communication & Coordination
- Answer and route incoming phone calls
- Activate on-call staff as needed during evenings or after hours
- Coordinate approved transportation for discharges or transfers when assigned
Documentation
- Complete incident reports for safety issues, walk-ins, refusals, and escalations
- Submit documentation before the end of shift
Qualifications
- High school diploma or equivalent required
- Prior security, healthcare, or behavioral health experience preferred
- Strong communication and situational awareness skills
- Ability to remain calm and professional in high-stress situations
- Must pass required background and fingerprint checks
We are Community Alliance
Community Alliance is a mental health agency specializing in crisis stabilization within a residential setting. Our focus is on aiding individuals experiencing emotional distress to achieve stability in the community.
We offer round-the-clock supervision, comprehensive nursing assessments, medication management, daily therapeutic sessions, and facilitate connections to pertinent community resources. The overarching objective is to ensure that, upon discharge after a five-day intervention, clients are positioned in an improved mental state and equipped to effectively manage their life and mental health diagnosis.
Our Values
We offer round-the-clock supervision, comprehensive nursing assessments, medication management, daily therapeutic sessions, and facilitate connections to pertinent community resources. The overarching objective is to ensure that, upon discharge after a five-day intervention, clients are positioned in an improved mental state and equipped to effectively manage their life and mental health diagnosis.
Our Values
Compassion
We believe in treating every individual with empathy, kindness, and respect, recognizing the inherent dignity and worth of each person we serve.
We believe in treating every individual with empathy, kindness, and respect, recognizing the inherent dignity and worth of each person we serve.
Collaboration
We understand that healing is a collaborative process. That's why we work closely with clients, families, and community partners to ensure the best possible outcomes for all.
Excellence
We are dedicated to excellence in everything we do, from the quality of our care to the professionalism of our staff. We strive to continuously improve and innovate to better meet the needs of those we serve.
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