Customer Care Manager - State Farm Agent Team Member
Full Time • Lafayette Hill - PA
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Care Manager – Service-Focused with In-Book Sales
Lori Henry State Farm Agency
Job Type: Full-Time | In-Office
Job Type: Full-Time | In-Office
Lead with Service. Build Trust. Drive Smart Growth.
The Lori Henry State Farm Agency is seeking a service-driven Customer Care Manager who excels at supporting customers through life’s changes while confidently pivoting service conversations into meaningful in-book sales opportunities when appropriate. This role is ideal for someone who leads with empathy, values accuracy and follow-through, and understands that exceptional service naturally drives retention and growth.
You will oversee day-to-day service activity, support customer relationships, and help ensure policies remain current and effective—while contributing to monthly in-book sales goals through needs-based recommendations.
About Our Growth
We’re expanding across two locations and continuing to grow our presence in the community. Our current office serves the 19444 area, and we will be opening a second location in 19119 in May 2026. This growth creates strong opportunity for professionals who want to build a long-term career with an agency that is scaling and investing in its future.
Licensing Requirements (Job Contingent)
This role is licensing contingent.
- Property & Casualty license must be obtained prior to Day 1 start in the office
- Life & Health license must be obtained within 45 days of starting
We provide full licensing support and guidance to help you successfully complete the process.
What You’ll Do
- Manage customer inquiries and oversee daily service operations
- Provide calm, professional support during service and claims-related conversations
- Assist with policy updates, billing questions, endorsements, and account reviews
- Identify coverage gaps and pivot service conversations into in-book sales opportunities when appropriate
- Recommend additional coverage using a needs-based, customer-first approach
- Track service activity and contribute toward monthly in-book sales goals
- Coordinate team communication to maintain efficient workflows
- Maintain accurate documentation and ensure compliance with agency procedures
- Support community engagement and customer outreach initiatives
What We’re Looking For
- Strong service mindset with excellent relationship-building skills
- Ability to listen first, guide confidently, and recommend solutions when appropriate
- Comfort balancing service excellence with sales accountability
- Excellent communication and organizational abilities
- Strong attention to detail and ability to manage multiple priorities
- Prior experience in customer service, office management, or administrative support preferred
- Ability to meet licensing requirements outlined above
What We Offer
- Competitive base salary plus commission and performance incentives
- Full support through the licensing process
- Ongoing training and professional development
- Supportive, service-driven agency culture
- Growth opportunities within a multi-location, expanding agency
Ready to Lead with Service and Grow with Purpose?
If you take pride in delivering exceptional service, enjoy helping customers make informed coverage decisions, and are motivated to contribute to growth through in-book sales, we’d love to hear from you.
Apply today to join the Lori Henry State Farm Agency.
Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lafayette Hill, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
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