Customer Service Representative - State Farm Agent Team Member
Full Time • Lafayette Hill - PA
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service-Focused with In-Book Sales
Lori Henry State Farm Agency
Job Type: Full-Time | In-Office
Job Type: Full-Time | In-Office
Deliver Exceptional Service. Build Trust. Support Smart Growth.
Lori Henry State Farm is seeking a service-oriented Customer Service Representative who takes pride in helping people, solving problems, and delivering a high-quality customer experience—while also having the ability to pivot service conversations into meaningful in-book sales opportunities when appropriate.
This role is ideal for someone who leads with empathy, values accuracy and follow-through, and understands that excellent service naturally creates opportunities to strengthen coverage and support agency growth. Monthly in-book sales goals are part of this role and are achieved through needs-based, customer-first conversations—not high-pressure sales.
About Our Growth
We’re expanding across two locations and continuing to grow our presence in the community. Our current office serves the 19444 area, and we will be opening a second location in 19119 in May 2026. This growth creates strong opportunity for team members who want to build a long-term career with an agency that is scaling and investing in its future.
Licensing Requirements (Job Contingent)
This role is licensing contingent.
- Property & Casualty license must be obtained prior to Day 1 start in the office
- Life & Health license must be obtained within 45 days of starting
We provide full licensing support and guidance to help you successfully complete the process.
Role Overview
As a Customer Service Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will support existing customers, resolve inquiries, and anticipate client needs—while confidently identifying opportunities to enhance coverage when it benefits the customer.
We anticipate internal growth opportunities for especially driven and sales-minded team members.
What You’ll Do
- Answer customer inquiries and provide clear, accurate policy information
- Assist customers with policy changes, updates, endorsements, and billing questions
- Support customers through the claims process and follow up as needed
- Maintain accurate and detailed records of all customer interactions
- Anticipate customer needs and identify in-book sales opportunities during service conversations
- Recommend additional coverage using a needs-based, customer-focused approach
- Coordinate with agency team members to deliver a seamless customer experience
What We’re Looking For
- Strong customer service and relationship-building skills
- Ability to listen first, guide confidently, and pivot to sales when appropriate
- Excellent communication and interpersonal skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Prior customer service experience preferred
- Comfort balancing service excellence with sales accountability
- Ability to meet licensing requirements outlined above
What We Offer
- Competitive base salary plus commission and performance incentives
- Full support through the licensing process
- Ongoing training and professional development
- Supportive, service-driven team culture
- Growth opportunities within a multi-location, expanding agency
Ready to Build a Career in Service with Growth Opportunity?
If you enjoy helping people, take pride in exceptional service, and are motivated to grow through meaningful customer relationships and in-book sales, we’d love to hear from you.
Apply today to join the Lori Henry State Farm Agency.
Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lafayette Hill, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none