Property Restoration Coordinator
Independent Contractor • Fully Remote - US
Operations Manager
Perks:
- Online Mobile Courses
- Flexible Scheduling
- Paid Training for Career Advancement
- Opportunity to Help People in Times of Need
- Aggressive Competitive Wages
Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description:
With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints.
Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively.
A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively.
A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities:
Job Coordination & Scheduling
- Receive and process new loss assignments (water, fire, mold)
- Schedule mitigation crews, inspections, and follow-up visits
- Coordinate subcontractors and vendors as needed
- Track job progress and deadlines
Customer & Adjuster Communication
- Act as primary point of contact for homeowners
- Communicate job status, expectations, and timelines
- Coordinate with insurance adjusters and third-party administrators (TPAs)
- Handle documentation requests and approvals
Documentation & Software Management
- Maintain accurate job files and notes
- Upload photos, moisture readings, and reports
- Assist with estimate preparation and document review
- Use restoration software such as:
- Xactimate
- DASH, Encircle, or similar platforms
- CRM/job management systems
- Xactimate
Billing & Compliance Support
- Verify work authorizations and contracts are signed
- Assist with invoice submission and payment tracking
- Ensure compliance with insurance and IICRC standards
- Support QA/QC processes
Team Support
- Support project managers, crew chiefs, and estimators
- Monitor workload and help resolve scheduling conflicts
- Assist with emergency after-hours coordination (as required)
Qualifications:
Required Qualifications
- 1–3 years of experience in property restoration, construction coordination, or insurance claims support
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Working knowledge of water/fire/mold restoration processes
- Proficiency with Microsoft Office / Google Workspace
- Ability to work in a fast-paced, deadline-driven environment
Preferred Qualifications
- Experience with Xactimate and insurance estimating
- Familiarity with IICRC standards (WRT, ASD, FSRT a plus)
- Experience working with insurance adjusters and TPAs
This is a remote position.
Compensation: $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
“We Build Careers” - Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM.
“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
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Online Mobile Courses
Flexible Scheduling
Aggressive Competitive Wages
Paid Training for Career Advancement
Opportunity to Help People in Times of Need