Sales and Service Manager
Full Time • King
Benefits:
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
Customer Service & Sales Manager (Ecommerce)
Position Overview
The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support and post-purchase follow-up. This role is responsible for driving revenue through excellent customer experiences while managing and developing a team of two customer service agents. The ideal candidate is both customer-obsessed and sales-minded, with strong leadership and process-building skills.
The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support and post-purchase follow-up. This role is responsible for driving revenue through excellent customer experiences while managing and developing a team of two customer service agents. The ideal candidate is both customer-obsessed and sales-minded, with strong leadership and process-building skills.
Key Responsibilities
- Manage all incoming ecommerce customer inquiries via email, phone, chat, and other channels
- Oversee customer quotes, sales conversations, and order support to ensure timely, accurate responses
- Drive conversion by guiding customers through product selection, pricing, and purchasing decisions
- Lead, train, and manage two existing customer service agents, including scheduling, performance coaching, and accountability
- Establish and optimize customer service and sales processes, scripts, and workflows
- Monitor key performance metrics such as response time, conversion rate, customer satisfaction, and revenue influenced
- Act as the escalation point for complex customer issues or high-value sales opportunities
- Collaborate with marketing, ecommerce, and operations teams to improve the customer experience and sales funnel
- Identify customer feedback trends and recommend improvements to products, policies, and website experience
Qualifications
- 3+ years of experience in ecommerce customer service and/or inside sales
- Previous people-management or team-lead experience required
- Strong sales mindset with the ability to close and upsell when appropriate
- Excellent written and verbal communication skills
- Experience with ecommerce platforms, CRM systems, and customer service tools
- Highly organized with strong attention to detail and follow-through
- Ability to balance day-to-day customer interaction with team leadership and strategy
What Success Looks Like
- Faster response times and higher customer satisfaction
- Improved quote-to-sale conversion rates
- A well-trained, motivated customer service team
- Consistent, professional customer experiences across all ecommerce touchpoints
Compensation: $75,000.00 - $92,000.00 per year
About Us
Hello, our names are Mike and Shawn, we are two brothers who are on a mission to provide the highest quality products and service for our customers. Every wall mural and wallpaper that Limitless Walls produces is personally inspected by us before they leave our facility. Not only do we have a hands-on approach with production of our wall murals and wallpaper, we also have a hands-on approach with customer service. We love to talk to our customers to help find the perfect mural or wallpaper for the job.
Our family has been running successful businesses for over 40 years. We are continuing our family's tradition of running a successful business with the creation of Limitless Walls. Our family has been in the adhesive coating business for over 40 years and the printing business for over 26 years. Having a background in these two industries allows us to understand what we need to provide the highest quality products that we can stand behind with a 100% guarantee.
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