Medical Assistant (MA) – Clinical Coordination & Patient Support
Roots Through Recovery Long Beach
Medical Assistant (MA) – Clinical Coordination & Patient Support
Full Time • Roots Through Recovery Long Beach
Benefits:
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Dental insurance
- Free food & snacks
- Free uniforms
- Vision insurance
- Wellness resources
Roots, Inc. dba Roots Through Recovery is seeking a compassionate, organized, and detail-oriented Medical Assistant (MA) to support our clinical team in an outpatient behavioral health setting. This role is a key part of ensuring smooth patient flow, accurate documentation, and strong coordination between patients and providers.
This position is ideal for a Medical Assistant who enjoys both patient interaction and behind-the-scenes coordination, and who wants to work as part of a mission-driven healthcare organization.
Key Responsibilities
Clinical & Patient Support
- Greet and room patients; take and record vital signs
- Prepare patients for appointments and assist with basic clinical workflows
- Observe and report patient concerns or changes to appropriate clinical staff
- Maintain a calm, supportive, and professional presence with patients
Scheduling & Care Coordination
- Schedule and confirm patient appointments
- Coordinate schedules with providers and clinical staff
- Communicate with patients regarding appointments, follow-ups, and logistics
- Support continuity of care through timely coordination and follow-through
Documentation & Administrative Support
- Accurately document patient information and encounters in the electronic health record (EHR)
- Ensure charts are complete, organized, and up to date
- Assist with tracking referrals, orders, and provider requests
- Maintain confidentiality and comply with HIPAA and organizational policies
Team Support
- Collaborate closely with clinicians, providers, and administrative staff
- Support clinic operations to ensure efficient daily workflow
- Perform other related duties as assigned within scope of practice
Qualifications
Required
- Medical Assistant (MA) certificate or equivalent training; certified and licensed nurses (CNA or LVN) are welcome to apply
- Experience in a clinical or healthcare setting
- Strong organizational and communication skills
- Comfort working with electronic health records
- Ability to multitask and manage a fast-paced environment
Preferred
- Experience in behavioral health, substance use treatment, or outpatient care
- Bilingual (Spanish/English) a plus
- Familiarity with care coordination or scheduling in a clinical setting
What We Offer
- Supportive, team-based work environment
- Meaningful work serving individuals in need of care
- Competitive pay based on experience
- Opportunities for growth within a mission-driven organization
Compensation: $20.00 - $25.00 per hour
Roots Through Recovery was founded in 2013, and has been proudly serving the Long Beach community since 2016. Our outpatient center grew out of an increasing need for the services we offer, in a surprisingly underserved area. We began with treating clients with substance use and co-occurring mental health disorders, and as the need developed, we added a primary mental health program in 2018, and a comprehensive chronic and persistent pain program for patients suffering these issues in 2019.
Though we have grown in size and services offered, our mission to be the best treatment option for the Long Beach community and provide a path toward a better life for our patients has remained the same.
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