Customer Service Representative - State Farm Agent Team Member
Full Time • Lakeland - TN
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 1981 after working as a State Farm team member and being the second woman hired by State Farm in the Memphis area. Today, our office includes myself and one team member, with plans to grow thoughtfully while preserving the values that have guided this agency for decades. I’m a graduate of the University of Memphis, a proud Tigers fan, and part of one of the only mother-daughter agency teams in Memphis — something that reflects the strong family foundation behind our work.
Giving back has always mattered to me. I serve as the secretary of a civic organization that raises funds to support children with special needs in our community, and compassion is central to how we serve both customers and one another.
We offer health benefits, PTO, licensing reimbursement, and a strong emphasis on work–life balance, with flexibility for family needs and life events. Our culture is built on trust, dependability, and heart. We’re looking for someone who is compassionate, relatable, and steady — a problem solver who can turn challenging situations into positive outcomes and genuinely cares about helping others feel supported and understood.
ROLE DESCRIPTION:
I opened my agency in 1981 after working as a State Farm team member and being the second woman hired by State Farm in the Memphis area. Today, our office includes myself and one team member, with plans to grow thoughtfully while preserving the values that have guided this agency for decades. I’m a graduate of the University of Memphis, a proud Tigers fan, and part of one of the only mother-daughter agency teams in Memphis — something that reflects the strong family foundation behind our work.
Giving back has always mattered to me. I serve as the secretary of a civic organization that raises funds to support children with special needs in our community, and compassion is central to how we serve both customers and one another.
We offer health benefits, PTO, licensing reimbursement, and a strong emphasis on work–life balance, with flexibility for family needs and life events. Our culture is built on trust, dependability, and heart. We’re looking for someone who is compassionate, relatable, and steady — a problem solver who can turn challenging situations into positive outcomes and genuinely cares about helping others feel supported and understood.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sharon Wilson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Please do not call or visit the office to inquire about your application status. We will reach out directly to candidates selected for the next steps in the hiring process.
Compensation: $36,000.00 - $55,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lakeland, TN and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none