Emergency Recovery Coordinator

Location

Chagrin Falls

Type

Full Time

Benefits:
  • Opportunity for advancement
  • Dental insurance
  • Health insurance
  • Parental leave
  • Training & development
  • Paid time off
Disaster doesn’t wait—and neither do you.
You thrive in fast-paced, high-stakes situations. When someone’s home has just burned, flooded, or been torn apart by a storm, you walk into the scene with confidence and compassion. You listen with care, speak with clarity, and lead with purpose, and are ready to move fast when others are frozen.  This role is for someone who’s ready to show up, lead, and be the difference—day or night, rain or shine, when people need it most.

Emergency Recovery Coordinator 
$75,000 - $100,000+ per year!
 
Does this sound like you?
✅ You know how to break the ice and build trust instantly.
✅ You’re a natural communicator
✅ You stay calm under pressure
✅ You’re able to comfort people while guiding them forward.
✅ You’re restless, fast-paced, and driven
✅ You enjoy sales

What You’ll Do
  • Be the first responder from our team after fires, floods, and disasters.
  • Quickly assess damage and the client’s needs, offering support and direction.
  • Build strong emotional and practical trust with clients.
  • Help people begin the restoration process with clarity, urgency, and care.
  • Be available during off-hours—because disasters don’t follow a 9–5 schedule.
Qualifications:
  • Ability to clearly deliver truth and give certainty when property owners need it most
  • Proficient with a variety of current technology
  • Career emphasis on learning and continuing education
  • Sound planning and organizational skills
  • Excellent communication and presentation skills
  • Valid Driver’s license and satisfactory driving record required
  • Relevant experience
  • Must be able to prioritize and manage time
  • Thrives under high-stress situations
  • Enjoys working hard in a fast-paced, dynamic environment
  • Servants heart to take care of others
Role on the Team
  • Responsible for educating the customer on products or services and effectively articulate the use and need
  • Monitors interprets and responds to lead sources
  • Establish and maintain positive relationships in the local community
  • Volunteer non-operational time to related community events
  • On-call 24/7 to include weekends and holidays as scheduled
  • Achieve and remain current in required certifications
  • Provide emergency recovery kits and services to the impacted property owner
  • Support the office and company in their organizational mission, vision, and values
Required Education and Experience:
  • High School Diploma or GED required 
  • Experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance
  • 2 + years experience in an outside sales role 
Preferred Skills Desired of Team Member:
  • Self-motivated to get results
  • Loves working people in need of assistance
  • Is organized, but flexible
  • Must be able to prioritize and manage time
  • Excellent communication skills 
  • Thrives under high-stress situations 
  • Enjoys working hard in a fast-paced, dynamic environment 
  • Servants heart to take care of others
Working Conditions and Physical Requirements:
  • The physical environment requires the employee to work in all types of both indoor and outdoor conditions
  • Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds
Compensation: $75,000.00 - $100,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: pauldavis.com

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