Job Title: Operations Administrator
Location: Columbus, Ohio
Employment Type: Full Time
Reports To: Production Manager / Operations Manager
Position Summary
CertaPro Painters of Columbus, Ohio is seeking a full time a full time operations administrator. The Operations Administrator plays a critical role in ensuring residential painting projects run efficiently from scheduling through completion. This position supports field crews, customers, and management by coordinating schedules, managing project documentation, tracking production progress, and maintaining clear communication between all parties. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced service environment.
Key Responsibilities
Project Coordination & Scheduling
- Schedule residential painting projects and coordinate crew assignments
- Maintain and update production calendars and job timelines
- Confirm project details with customers prior to job start dates
- Coordinate material ordering and delivery scheduling
- Monitor job progress and assist with schedule adjustments as needed
Customer Communication
- Serve as a primary point of contact for customers during production
- Provide project updates, scheduling confirmations, and follow-up communication
- Address customer questions and escalate concerns when necessary
- Support customer satisfaction and quality assurance processes
Administrative & Operational Support
- Prepare and maintain job files, work orders, and production documentation
- Track job progress, completion status, and production metrics
- Assist with permit tracking or compliance requirements when applicable
- Support invoicing preparation and job close-out processes
- Maintain accurate data within company CRM and project management system
- Ensure company branded shirts are being worn by crews, company signage is on every job
Team Support
- Communicate daily with field crews and production leadership
- Assist with onboarding paperwork and scheduling coordination for crew members
- Help track equipment, materials, and supply needs
- Support internal meetings and production reporting
Qualifications
- 1–3 years of administrative, scheduling, or operations coordination experience preferred
- Experience in construction, home services, or trade industries is a plus
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office, Google Workspace, and/or CRM/project management software
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Strong customer service mindset and problem-solving ability
Skills & Competencies
- Attention to detail and accuracy
- Time management and scheduling coordination
- Professional communication and conflict resolution
- Ability to work independently and as part of a team
- Adaptability and strong follow-through
Compensation & Benefits
- Competitive salary based on experience
- Performance incentives or bonus opportunities
- Health, dental, vision benefits
- 401k employer match
- Company cell phone and computer
- Paid time off and holidays
- Opportunities for advancement into Operations or Production Management roles
Opportunity is Knocking
Qualities like working hard, getting the job done right, and fostering respect while working as part of a team are core to the CertaPro Painters® brand culture. This makes each independently owned and operated CertaPro Painters® franchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers, but for team members of each independently owned and operated CertaPro Painters® franchise, as well.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.
