Love Sales & Creating Amazing Guest Experiences?

Join our team at The NOW Massage boutique Downtown Orlando, where sales meets serenity. We’re looking for a confident, people-loving sales professional who thrives on connecting with guests, recommending memberships and enhancements, and helping clients experience the long-term benefits of regular massage — all within a beautiful, elevated, zen-inspired environment.

If you enjoy hitting goals, building relationships, and getting paid for your performance, this could be the perfect fit.

What You’ll Earn

$14–$16 per hour
+ 10% commission on retail sales
Earn up to $260 per month ($3,120 per year) in membership sales commission alone
Unlimited earning potential — the more memberships and retail you sell, the more you make

This is a sales-driven role with real earning opportunity for motivated team members.

The Role

As a Sales & Customer Experience Representative (Experience Guide), you are the face of our boutique and a key driver of revenue.

You will:

Welcome guests and create a warm, elevated first impression
Customize each guest’s massage experience
Educate guests on enhancements, memberships, and retail products
Confidently recommend memberships to support long-term wellness
Book appointments and manage the front desk flow
Handle checkout and ensure a seamless guest journey

You’ll combine hospitality and sales skills to deliver an exceptional experience while driving performance.

Who We’re Looking For

We’re seeking someone with proven sales experience who:

Is naturally outgoing and confident
Knows how to build rapport and guide conversations toward a sale
Has experience in retail, membership sales, hospitality, or commission-based roles
Enjoys working toward goals and being rewarded for performance
Is detail-oriented and thrives in a fast-paced environment

If you’ve successfully hit sales targets before, we want to talk to you.

Apply today — we move quickly!

Benefits

Paid training
10% retail commission on top of hourly pay
Paid Time Off
Free massages
Friends & Family discounts
Employee discounts
Dental and Vision insurance
Beautiful, aesthetically inspiring work environment
Positive, supportive team culture
Snacks, coffee, and tea in the breakroom

Job Summary

The Experience Guide is responsible for delivering an exceptional guest experience while driving sales of enhancements, memberships, retail, and gift cards. This role ensures smooth daily operations of the boutique, maintains front desk standards, books appointments, promotes services, and handles guest transactions.

You’ll embody The NOW brand truths:

Live in the NOW
Kindness is Magic
Care for Those Who Care for Others
Authenticity Always

Key Responsibilities

Deliver top-level service to guests and team members
Warmly greet and check in guests
Actively drive membership, enhancement, retail, and gift card sales
Educate guests on services and products
Accurately book, edit, and cancel appointments
Open and close the boutique following SOPs
Resolve guest concerns professionally
Maintain reception and guest areas to brand standards
Collaborate with leadership to improve performance and innovation

Requirements

Sales and customer service experience required
Strong communication and listening skills
Comfortable recommending products and closing sales
Positive, enthusiastic attitude
Strong problem-solving abilities
Team-oriented mindset
Detail-focused and efficient

Why Join The NOW?

The NOW Massage is built on the belief that self-care is essential — not a luxury. That philosophy applies to both our guests and our team.

We are committed to creating a workplace rooted in:

Presence
Kindness
Support
Authentic communication

Compensation: $14.00 - $16.00 per hour

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

^{This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.}

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