The Medication Coordinator assists in the implementation of the delivery of health care services by responding to medication refill requests of patients. He/She processes refill requests electronically and ensuring all information is accurate and complete. He/She demonstrates actions consistent with St. Thomas Community Health Center’s Service Principles as duties are performed on a daily basis.
III. MINIMUM QUALIFICATIONS:
A. Education, Experience & Training:
High School Diploma or GED 3+ years of human services experience, preferably in pharmacy services
Must be over 21 years old. BLS, preferred; Knowledge of over-the-counter medicines and common prescriptions; required -
B. Other Qualifications:
Ability to work efficiently under pressure, ability to set priorities, self directed and ability to maintain strict confidentiality.
Mandatory:
Ability to develop a rapport with patients.
Medical terminology.
Knowledge of computers.
Telephone skills.
Strong interpersonal skills.
Good organizational skills.
Essential Job Duties
● Completes medication refill request or electronic prescribing of medications based on the clinic’s protocol for prescription refills.
● Demonstrates knowledge of commonly prescribed medications..
● Completes tasks related to medication prescribing and refill requests.
● Demonstrates knowledge of financial assistance available to patients and informs patient(s).
● Submit prior authorizations, as necessary.
● Collaborates with pharmacies to ensure patient medications are prescribed and/or delivered, as appropriate.
● Demonstrates knowledge of insurance plans, specifically regarding those medications that are covered or are not covered by the plan.
● Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties complies with all regulatory and accreditation standards, as well as clinic policies and procedures.
Provides excellent telephone communication
● Documents any patient interaction accurately in the EHR (messages, phone calls, etc.)
● Returns patient phone calls within 24 to 72 hours.
● Checks and responds to tasks, phone messages in a timely manner
Completes appropriate documentation
● Utilizes computer system to retrieve medical information
● Completes all paperwork/computerized information related to patient care and medications
Completes appropriate documentation
● Utilizes computer system to retrieve medical information
● Completes all paperwork/computerized information related to patient care and medications
