Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms.
JOB SUMMARY
The purpose of this job is to provide accurate and appropriate responses to player questions and concerns regarding Georgia Lottery products and policies and procedures. Duties include, but are not limited to: answering questions, communicating with manager and internal customers, operating telecommunications equipment, problem solving, and performing other tasks as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include, but are not limited to:
- Answers questions from lottery players regarding games, winning numbers, prize amounts, winner claims and policies and procedures.
- Communicates with manager regarding player suggestions and/or complaints.
- Promotes the products of the GLC and its integrity.
- Operates telecommunications equipment to respond to callers.
- Operates computer terminal and related equipment to provide specialized information to players.
- Retrieves statistical information from computer.
- Sends correspondence to players containing detailed lottery information.
KNOWLEDGE AND SKILL REQUIREMENTS
- High School Diploma (or GED) required.
- One to three years of customer service or telemarketing experience.
- Must be able to work a flexible schedule.
- Basic skills in Microsoft Word and Excel required; excellent verbal and written communication skills required.
- Any combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job may be substituted for required years of experience.
- All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.
Benefits
- Family friendly atmosphere
- Fun environment
- Competitive pay
- Excellent benefits package
- Business casual workplace
- 401k with company contribution
Our motto is For the Students! Come join our dynamic team at the Georgia Lottery Corporation.
The Georgia Lottery was created by the people of Georgia in 1992 to enhance educational funding in the State. With net sales exceeding $70 billion since its inception, Georgia Lottery proceeds have allowed more than 1.8 million students to attend colleges through Georgia's HOPE scholarship program and more than 1.6 million four-year-olds have attended Georgia's Prekindergarten Program. Currently, the Georgia Lottery offers exciting scratcher and draw games as well as online DIGGI games.
At the Georgia Lottery, we are always looking for team members who exhibit our values of Integrity, Quality, Teamwork, Innovation, Customer Centric, Results and Fun! We offer exciting opportunities, great work life balance and a mission that impacts so many students in Georgia.
