Office Administrative Assistant
Full Time • Toledo
About redbox+ Dumpsters of Toledo
redbox+ Dumpsters of Toledo is a locally owned and rapidly growing dumpster rental franchise serving Northwest Ohio and Southeast Michigan. Our patented roll-off dumpster with attached portable toilets sets us apart in the industry, offering contractors and homeowners unmatched efficiency and convenience. We pride ourselves on delivering dependable service and exceptional customer care.
Position Overview
We are seeking a highly organized, customer-focused Office Administrative Assistant to support our Operations Manager and serve as a key point of contact for customers and drivers. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, pays close attention to detail, and enjoys keeping operations running smoothly behind the scenes. You will play a vital role in customer service, invoicing, and operational support while representing our brand with professionalism and positivity.
Key Responsibilities
- Customer Service
- Answer all incoming phone calls, text messages, and emails promptly
- Provide pricing information and rental details to customers
- Enter dumpster rental requests accurately into the ordering system
- Request customer reviews and follow up on feedback when appropriate
Invoicing & Data Entry
- Generate and send customer invoices
- Ensure accurate entry of work orders and rental details
- Manage and resolve billing discrepancies within the ordering system
- Maintain organized digital customer records
Recordkeeping & Compliance
- Perform daily weight ticket audits for accuracy
- Monitor dumpsters that have been on-site for extended periods
- Track job site details and ensure proper documentation
Operations Support
- Review and understand daily workload, inventory availability, and scheduling limitations
- Coordinate same-day delivery and pickup requests with drivers and management
- Send next-day pickup reminders and online order text notifications
- Communicate schedule updates clearly between customers and drivers
Payment Processing
- Follow up with customers regarding outstanding invoices
- Assist in resolving payment issues professionally and promptly
Team Communication
- Keep management informed of operational issues, delays, or customer concerns
- Support smooth daily operations by maintaining clear internal communication
What We’re Looking For
- Strong verbal and written communication skills
- Excellent phone etiquette and professional demeanor
- High attention to detail and accuracy in data entry
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable using MS Office and learning new software systems
- Independent thinker with problem-solving skills
- Customer service experience required
Qualifications
- High school diploma or equivalent
- Legally authorized to work in the U.S.
- Must live in the Toledo or Southeast Michigan area
- Prior administrative, customer service, or operations support experience preferred
Why Join Our Team?
At redbox+ Dumpsters of Toledo, you are not just answering phones — you are supporting operations, strengthening customer relationships, and contributing directly to company growth. We are a small, growing business where your work matters and your contributions are valued.
If you are dependable, proactive, and take pride in doing things right the first time, we would love to hear from you.
Compensation: $18.00 per hour
Since winning “Innovation of the Year” at the 2007 International Waste Expo, redbox+ Dumpsters has continued to set the new standard in the waste industry. Delivering two services to each jobsite with our one-of-a-kind U.S. Patented Elite roll-off dumpster, redbox+ Dumpsters, and the franchise owners in each location, continue to redefine the industry. It begins with the redbox+ Dumpsters “Customer Care Standard” which is as unique as the product and individuals that are behind every redbox+ Dumpsters location. This standard of care has been a defining difference when looking at the quality of service provided at every job site. There is a better way in the waste industry, and that way is redbox+ Dumpsters. Discover the difference.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Dumpsters Corporate.
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New Equipment
Comprehensive Training
Competitive Compensation
Independent Work