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Members Services Associate Hybrid - US

Members Services Associate

Full Time • Hybrid - US
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Job Title: Members Services Associate
Reports To: Associate Executive Director of Programs
Status: Full-Time, Non-Exempt
Location: Albany, NY (HYBRID)
Starting Salary: $50,000-$55,000 annually
 
Organizational Overview
Early Care & Learning Council (ECLC) is dedicated to strengthening the quality, accessibility, and sustainability of early care and learning systems for children, families, and providers. ECLC advances this mission through collaboration, data-informed decision-making, and strong operational infrastructure that supports our programs and partners.
 
Position Summary
The Associate provides essential administrative and operational support to ECLC staff and leadership. This position supports the efficient day-to-day functioning of the organization through clerical assistance, document preparation, meeting coordination, records management, and communication support. The Associate also contributes to continuous improvement by identifying opportunities to enhance administrative processes and supporting staff development and cross-training efforts.
 
Essential Activities (Shared Across Work Groups)
Administrative & Office Support
  • Prepare, format, and maintain documents using Microsoft Office Suite (Word, Excel, Access, PowerPoint) and similar productivity software.
  • Perform general office duties including ordering supplies, maintaining records management systems, and completing basic administrative tasks.
  • File, organize, maintain, and retrieve corporate documents, records, and reports in accordance with ECLC policies and procedures.
  • Provide clerical and administrative support to staff and departments as needed.
Communication & Customer Service
  • Answer general phone calls and emails, direct inquiries to appropriate staff, and take and relay messages as necessary.
  • Prepare responses to routine correspondence and general inquiries in a professional and timely manner.
  • Support positive communication with internal and external stakeholders.
Meetings, Committees, & Board Support
  • Prepare agendas, meeting materials, and supporting documentation for staff, committee, and Board of Directors meetings. 
  • Coordinate meeting logistics, including scheduling, room setup, and catering arrangements for meetings or luncheons.
  • Attend meetings as assigned to accurately record minutes and submit them to supervisors for review and distribution.
Organizational Effectiveness & Team Support
  • Identify and suggest administrative efficiencies, process improvements, and procedural enhancements for consideration by supervisors.
  • Support cross-training of clerical staff and assist with coordinating staff training by scheduling sessions or organizing training materials.
  • Contribute to a collaborative, mission-driven workplace culture.
Strategic Focus Activities 
The Member Services Associate primarily works with senior management to provide support in the following areas:
1.     ECLC Board of Directors and the Child Care Resource Center (CCRC) Executive Directors Group for the ECLC Executive Director
2.     CCRC Membership Services including the ECLC Board Membership Committee for the ECLC Associate ED of Programs
3.     Main OCFS Contract reporting for the ECLC Associate ED of Programs

Qualifications
Education & Experience
  • Associate’s degree or equivalent combination of education and relevant administrative experience required.
  • Minimum of two years of administrative or office support experience; experience in a nonprofit, education, or human services setting preferred.
Knowledge, Skills & Abilities
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and database systems.
  • Strong organizational skills and attention to detail.
  • Effective written and verbal communication skills.
  • Ability to manage multiple priorities, meet deadlines, and work both independently and as part of a team.
  • Demonstrated professionalism, discretion, and ability to maintain confidentiality.
ECLC Commitment
ECLC is committed to fostering an inclusive, equitable, and respectful workplace. We value diverse perspectives and encourage candidates who reflect the communities we serve to apply.

Flexible work from home options available.

Compensation: $50,000.00 - $55,000.00 per year




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