Customer Service Representative - State Farm Agent Team Member
Full Time • Franklin - WI
Responsive recruiter
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Help or transport service
- Opportunity for advancement
- Paid time off
- Training & development
Let’s be honest…
If you love helping customers and spotting opportunities to grow accounts, this role was built for you.
We’re looking for someone who can deliver great service, build real relationships, and confidently recommend the right coverage when clients need more protection. This is not a cold-calling grind — most opportunities come from our existing clients and inbound activity.
What You’ll Do
Take care of our clients
- Answer client questions by phone, email, or in person
- Process policy changes, renewals, and endorsements
- Explain coverage in plain English (no insurance jargon overload)
- Help with billing questions and basic claims guidance
Grow the book (without being pushy)
- Spot cross-sell and upsell opportunities during service conversations
- Conduct friendly coverage reviews with current clients
- Quote and bind new personal/commercial policies (based on your license)
- Follow up on warm leads and referrals
- Partner with producers to support new business
What Makes Someone Successful Here
- You genuinely like helping people
- You’re comfortable recommending solutions when clients have gaps
- You’re organized and don’t let details slip
- You can juggle multiple conversations/tasks without getting flustered
- You take ownership instead of waiting to be told what to do
Requirements
- Property & Casualty license (or willingness to obtain within X days)
- Insurance, customer service, or sales experience preferred
- Strong communication skills (written and verbal)
- Comfortable learning agency systems and quoting tools
What You’ll Get
- Competitive base pay + bonus/commission opportunities
- Supportive team that actually helps each other
- Established client base (not starting from zero)
- Training and licensing support if needed
- PTO and benefits:
- Growth path into senior service, account manager, or producer roles
Why People Stay Here
We don’t believe in high-pressure sales tactics or throwing new hires to the wolves. You’ll get real support, clear expectations, and the chance to build a book the right way.
Apply now if you want a role where service skills and sales instincts both matter.
Compensation: $17.00 - $19.00 per hour
Do you want a career and not just a job?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Mike Bafus - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
- Our office is located in Greenfield, WI .
- We currently have 3 team members at our agency.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none