Call Center / Dispatch Coordinator
Part Time • Fully Remote - US
Replies within 24 hours
Benefits:
- Employee discounts
- Flexible schedule
- Training & development
Nova Water & Air is seeking a reliable and organized Call Center / Dispatch Coordinator to support our sales and marketing operations. This role focuses on managing inbound and outbound communication with prospective customers while ensuring a smooth flow of qualified appointments for our sales representatives.
The ideal candidate is professional on the phone, detail-oriented, and comfortable working with CRM systems while coordinating schedules and dispatching appointments.
Key Responsibilities
- Handle inbound and outbound calls from prospective customers
- Qualify prospects generated through events, retail locations, and marketing campaigns
- Confirm appointments with prospects before dispatching sales representatives
- Schedule sales consultations and product demonstrations
- Route and dispatch confirmed appointments to the appropriate sales representatives or locations
- Track lead status, confirmations, and outcomes within company CRM systems
- Support marketing performance through timely follow-up and accurate lead data management
Qualifications
- Strong phone communication and customer service skills
- Excellent organizational and time-management abilities
- Ability to manage multiple leads and schedules simultaneously
- Experience with CRM systems or lead tracking tools preferred
- Comfortable working independently in a remote environment
This is a remote position.
Compensation: $18.00 - $20.00 per hour
WATER AND AIR SOLUTIONS FOR YOUR HOME AND BUSINESS
Nova Water & Air was founded by a team of engineers who were tired of the off-the-shelf approach to water and air filtration. We're dedicated to making your life easier. Whether you run a business or just want to make sure your family has safe, clean water and air, we're here for you. We know that finding the right filtration system can be confusing and overwhelming—so we strive to make the process as easy and transparent as possible. We take pride in our years of experience, which have allowed us to build a team of experts who are passionate about providing our customers with the best product possible. We've worked with homeowners and business owners alike—and we know that whether you're a small business or a large corporation, you need high-quality products that fit your budget. That's why we offer competitive pricing on all of our products, as well as personalized service from our staff of experts.
(if you already have a resume on Indeed)