Mobile Pet Grooming Dispatcher - Full Time
Hybrid - US
Mobile Pet Grooming Dispatcher - Full Time
Full Time • Hybrid - US
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Replies within 24 hours
Love pets, logistics, and a fast-paced environment? Be the calm, friendly hub that keeps our day running smoothly. As the Dispatcher for Bark & Mane, previously Aussie Pet Mobile, you'll delight customers, build efficient routes, and support our groomers so every appointment feels seamless—delivering a luxury, wellness-centered experience right at the customer's doorstep.
Our Vision & Mission
We're raising the bar for pet grooming and pet well-being in Northern Nevada by providing a premier, luxury mobile experience for pets and a convenient, stress-free process for their families. Your role helps bring that promise to life through clear communication, smart scheduling, and exceptional customer service.
Job Summary
A Mobile Pet Grooming Dispatcher is responsible for promoting Bark & Mane services by highlighting convenience, personalized one-on-one care, cage-free grooming, pet well-being, and easy scheduling. They coordinate and manage appointments for mobile pet groomers, handle customer communication, optimize travel routes, and ensure the smooth operation of daily activities.
This role involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, supporting recurring appointment scheduling, reinforcing the Well-Being WrapUp process, and resolving scheduling issues that arise.
We Offer
- Hourly pay, paid biweekly, $15-$17 per hour
- Paid Holidays
- Employee recognition through company events, swag, and additional incentives
- Supportive, low-drama work culture, locally owned & operated
- Growth opportunities & career development
- Responsive ownership invested in your success
- 401(k) after 1 year
Responsibilities
Customer Service & Booking: Answer calls, texts, and emails; educate customers on services; and book appointments with a warm, professional tone.
Consultative Selling: Recommend appropriate services, explain the benefits of routine grooming and pet well-being care, and set clear expectations regarding pricing and timing.
Schedule Management: Use our scheduling platform (Vonigo) to place appointments by zip code, territory, availability, and service duration.
Route Optimization: Build efficient daily routes to minimize drive time and maximize productivity.
Groomer Communications: Share appointment details, customer notes, Well-Being WrapUp information, and special requests with groomers. Communicate schedule changes as needed.
Recurring Appointment Management: Promote and maintain recurring grooming schedules to support pet health, customer retention, and route efficiency.
Proactive Confirmations: Confirm appointments, Pet Release completion, customer instructions, and pre-arrival details. Quickly fill cancellations when opportunities arise.
Recordkeeping: Maintain accurate customer, pet, service, and wellness-related records.
Issue Resolution: Address scheduling conflicts, customer concerns, delays, and service issues with empathy, professionalism, and urgency.
Brand Standards: Reinforce Bark & Mane terminology and service offerings, including Full-Service Bath & Blowouts, Full-Service Grooms, recurring care plans, and the Well-Being WrapUp process.
Qualifications
- Must live in the Reno, Nevada area or surrounding communities.
- Available to attend monthly in-person team meetings.
- Outstanding phone, text, and written communication skills; friendly, patient, and solution-oriented.
- Strong organization and time management skills; enjoys working from checklists and structured schedules.
- Comfortable with consultative sales and educating customers on services.
- Tech-savvy with scheduling and CRM tools (experience with Vonigo or similar platforms is a plus).
- Knowledge of pet grooming, pet care, or veterinary services is helpful but not required.
About Bark & Mane
Our eco-friendly mobile salons are designed for comfort, safety, and convenience, featuring built-in heating, air conditioning, water, and power. Our grooming vans are 100% electric-powered with no loud generators, no hookups, and no cages.
At Bark & Mane, we believe grooming is about more than appearance—it's about helping pets feel their best through personalized care, wellness-focused services, and trusted relationships with their families.
We're on a mission to raise the bar for pet grooming and pet well-being throughout Northern Nevada.
At Bark & Mane, formerly Aussie Pet Mobile, working here isn't just a job—it's a community where we come together for the love of pets.
Be Clean, Be Well & Be Loved™
Apply now to start a career that loves you back!
Flexible work from home options available.
Compensation: $15.00 - $17.00 per hour
At Bark & Mane Mobile Pet Grooming, we’re on a mission to improve the lives of pets and their families through loving, expert grooming care delivered right to their door. Our groomers provide a stress-free, one-on-one experience that prioritizes each pet’s comfort, safety, and well-being.
As part of our team, you’ll work in a supportive environment where your expertise is respected and your passion for pets can thrive. Our professionally equipped mobile grooming vans provide a clean, safe workspace so you can focus on delivering personalized care to every pet you meet.
Join a team that values professionalism, supports your growth, and provides the tools you need to focus on what matters most — helping pets look great, feel their best, and live happier lives.
The positions on this website, unless otherwise indicated, are posted by Bark & Mane franchisees. Bark & Mane franchises are independently owned and operated businesses and if you accept a position with a Bark & Mane franchisee, you are employed by that franchisee, and not by franchisor Bark & Mane Inc., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and Bark & Mane Inc. and its parents and affiliates have no input or involvement in such matters. Bark & Mane Inc. does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Bark & Mane franchisee posting the position.
If you do not see a position available at your local Bark & Mane, you can contact our local business owners directly. See our list of locations here: http://barkandmane.com/pet-groomers/
(if you already have a resume on Indeed)
Or apply here.
Paid Training
PTO
Fuel Cost Covered
Supplies/Tools Provided
Great Benefits Package
Appointment Schedule Managed by Office
Competitive Compensation - Commission & Tips
We provide a Mercedes-Benz or Ford Van fully equipped with air conditioning, hydrobath and a grooming salon