Operations Manager
Location
Corona
Type
Full Time
- 401(k) matching
- Bonus based on performance
- Health insurance
- Oversee daily operations across emergency services, asbestos abatement, and reconstruction divisions
- Drive production performance through data, KPIs, and financial metrics
- Ensure all projects are executed efficiently, profitably, and in alignment with company standards
- Lead team accountability across Project Managers, Estimators, and Field Staff
- Establish and enforce clear expectations, metrics, and reporting structures
- Hold team members accountable to job duties, timelines, and system updates
- Monitor job costing, margins, and production efficiency using internal systems and reporting tools
- Identify operational gaps and implement process improvements
- Review and interpret Xactimate and Symbility estimates
- Develop and oversee Excel-based Time & Materials estimates for insurance-related work
- Ensure accuracy and profitability across all estimates and job budgets
- Ensure proper use and maintenance of existing software systems
- Drive adoption of systems and enforce timely, accurate data entry
- Create, maintain, and improve Excel-based tools, reports, and dashboards (including formulas and automation)
- Lead recruiting efforts and play a key role in hiring top talent
- Mentor and develop team members to improve performance and leadership capability
- Build a culture of accountability, ownership, and continuous improvement
- Maintain and reinforce a high standard of customer service across all divisions
- Ensure client satisfaction throughout the lifecycle of each project
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10+ years of experience in the restoration industry, including:
- Emergency services
- Asbestos abatement (Plus)
- Reconstruction
- Proven leadership experience managing operations, production teams, and multiple departments
- Strong understanding of commercial and residential restoration projects
- Expertise in Xactimate and Symbility, T&M
- Advanced proficiency in Microsoft Excel (formulas, reporting, data analysis)
- Highly analytical with the ability to make data-driven decisions
- Strong organizational and detail-oriented mindset
- Demonstrated ability to drive accountability and performance across teams
- Experience with hiring, recruiting, and team development
- Improved production efficiency and profitability
- High team accountability and consistent system usage
- Accurate estimating and job costing
- Strong customer satisfaction and repeat business
- Scalable operational systems that support company growth
Paul Davis Restoration of Inland Empire
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results