Experienced Customer Service Coordinator / Scheduler (HVAC/Plumbing)
Full Time • East Brunswick
ANTON PLUMBING HEATING & COOLING is a family-owned and operated plumbing, heating, and cooling business that has been serving New Jersey for more than a decade. We aren’t a giant, cold corporation; we’re a team that treats our employees like family and our customers like neighbors.
We are looking for a high-level Customer Service Lead who doesn't just "book calls," but understands the mechanics of the trade.
The Role
This isn’t an entry-level position. Your goal is to maximize our technicians' efficiency while providing the best service to our customers.
Key Responsibilities:
- 10+ Years of Industry Experience: You must have an advanced level understanding of Plumbing, Heating, and Cooling service requests.
- Expert Troubleshooting: Use your 10+ years of industry knowledge to vet incoming calls, estimate timeframes accurately, and provide initial guidance to customers.
- Tech-Savvy: Proficiency with industry dispatch software (e.g., ServiceTitan, Housecall Pro, ServiceFusion or similar) is a must.
- Strategic Dispatching: Manage the daily schedules and ensure the right tech is sent to the right job based on skill set and location.
- Logistics Management: Adjust schedules on the fly as emergencies arise, keeping technicians informed and customers updated on ETAs.
- Workflow Optimization: Maintain our dispatch software (CRM) with precision, ensuring all permits, notes, parts orders, and follow-ups are documented.
Why Join ANTON PLUMBING HEATING & COOLING?
- Competitive Pay
- Place for growth and stability
- Direct Deposit
- Bonus-based performance
- PTO
Compensation: $30.00 - $35.00 per hour
About Us
At Anton Plumbing Heating & Cooling, we bring over 28 years of experience to the table, making us your top choice for all things plumbing, heating, and cooling. Our family-operated business, founded by George Anton S., is dedicated to providing reliable plumbing services and HVAC repair services that ensure your home’s essential systems are working, safe, and comfortable.
As plumbers in Old Bridge NJ and plumbers East Brunswick NJ, we understand the unique needs of our community. We’re proud to have served thousands of satisfied customers, offering everything from routine drain cleaning to emergency repairs. Our team of expert plumbers handles plumbing issues with ease, ensuring you get the best quality plumbing solutions every time.
At Anton, we believe in upfront pricing and clear communication, so there are no surprises. Whether it’s a gas line repair in Old Bridge NJ or a complex HVAC installation, we’ve got it covered.
(if you already have a resume on Indeed)
Or apply here.
