Account Associate – Jackie Hunt, State Farm Insurance – Menomonie, WI (Two Positions Available)

• Customer Service-Focused Account Associate: Primary responsibilities include supporting ongoing customer relationships, managing policy renewals, and providing excellent customer care. Inside sales and cross-selling will be a secondary focus.
• Inside Sales-Focused Account Associate: Primary responsibilities include driving new business through inside sales and outreach efforts, with customer service and relationship maintenance as a key secondary focus.

• You’re the steady presence people turn to when life gets complicated, staying calm and supportive while assisting customers and managing office operations.  
• A natural relationship-builder, you quickly earn trust by guiding customers, collaborating with teammates, and contributing to overall team development.  
• You listen attentively first, then provide thoughtful guidance, helping customers feel understood while effectively coordinating daily operations and supporting marketing and cross-selling initiatives.  
• Motivated by goals and growth, you leverage insights from customer interactions and performance metrics to make confident decisions that drive agency success.

• Engage with existing and prospective customers via phone, email, and community outreach to effectively communicate available product options and services.  
• Coordinate daily operations across multiple business functions to support achievement of office goals and objectives.  
• Foster team development through clear communication, coaching, and collaborative efforts.  
• Maintain accurate and up-to-date records and documentation of all customer interactions and activities.  
• Collaborate closely with team members to achieve customer retention and outreach targets.  
• Monitor and track key activities, providing regular progress reports against established performance metrics.
• Customer Service Role: Focus on customer retention, policy renewals, and relationship management.
• Sales Role: Focus on prospect outreach, lead generation, and inside sales activities.

• Organized, dependable, and able to manage multiple priorities effectively.  
• Strong communication and leadership abilities demonstrated through previous roles.  
• Self-motivated and goal-oriented approach to daily activities with a proven track record.  
• Minimum of 2-3 years of experience in customer care, business development, and marketing.  
• Experience in the insurance industry preferred.  
• Interest in professional growth within an agency environment.  
• Must possess or be able to obtain Property, Casualty, Life, and Health state insurance licenses.
• Candidates with strengths in customer service and relationship management are encouraged to apply to be considered for the Customer Service-Focused role.
• Candidates with strengths in sales, business development, and lead generation are encouraged to apply to be considered for the Inside Sales-Focused role.

• Competitive salary 
• 401(k) retirement plan with company matching  
• Paid time off for work-life balance  
• Group life insurance for financial security  
• Opportunities for career growth and advancement