Senior Customer Service Representative
Hampton, VA
Senior Customer Service Representative
Full Time • Hampton, VA
Benefits:
- Employee discounts
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
Senior Customer Service Representative
DTF Virginia – Hampton, VA (In-Person)
Pay & Benefits
$17.00–$22.00 per hour
- Weekly pay
- Health, Dental & Vision Insurance
- 401(k)
- Paid Time Off (PTO)
- Paid Holidays
- Monday–Friday Schedule
- No Nights or Weekends
Schedule
Monday–Friday | 9:00 AM – 5:00 PM
Join a Growing Company That Values Excellence
DTF Virginia is seeking a professional, dependable, and detail-oriented Senior Customer Service Representative to become a key member of our team.
This is more than a customer service position. You'll serve as a direct connection between our customers and production team, helping ensure every order is handled accurately, professionally, and efficiently.
We're looking for someone who takes pride in their work, communicates confidently, remains calm under pressure, and understands that exceptional customer service is critical to a company's success.
Responsibilities
- Assist customers in person, by phone, and via email
- Provide accurate and professional customer support
- Help customers with print sizing, artwork requirements, and product selection
- Review artwork for basic print readiness
- Communicate with the production team using Outlook and Teams
- Ensure order accuracy before production
- Resolve customer concerns professionally and efficiently
What We're Looking For
- Strong communication and customer service skills
- High attention to detail
- Professionalism and emotional maturity
- Strong organizational and multitasking abilities
- Ability to accept feedback and follow direction
- Commitment to continuous learning as products, technology, and industry standards evolve
- Dependable, accountable, and solution-oriented
Technical Skills
Experience with:
- Microsoft Word
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Teams
- Basic Adobe Photoshop
Bilingual (English/Spanish) is a plus.
About DTF Virginia
DTF Virginia specializes in DTF, UV DTF, sublimation, and specialty transfer products. We are committed to quality, innovation, and exceptional customer service.
As our industry evolves, we continue to introduce new products and technologies. The ideal candidate is someone who enjoys learning, growing, and being part of a company that is constantly moving forward.
If you're looking for a stable career with growth opportunities and a company that values professionalism, we'd love to hear from you.
We print, you profit.
Compensation: $17.00 - $22.00 per hour
About Us
DTF Virginia is the leading provider of custom DTF transfers, heat transfer printing, and custom apparel printing. From Richmond DTF services to Virginia Beach heat transfers, we proudly serve businesses and creators across the state and beyond.
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