PROJECT MANAGER
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions
VALUE
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People Focused: We are client focused and results-driven.
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Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
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Fact Finders: We are passionate investigators for discovery and truth.
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Community Partnerships: We believe there is no greater power for transformation than delivering on what a communities and employees care about.
IMPACT
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
Job Description
The Project Manager is responsible for the day-to-day execution, coordination, quality, and delivery of assigned pre-employment background investigation programs supporting public safety, security, and sworn hiring.
This project-based role is responsible for maintaining visibility across active investigations, coordinating investigator assignments, monitoring deadlines and milestones, supporting report quality, and ensuring client-ready deliverables are completed accurately and on time.
The Project Manager serves as the operational point of coordination for assigned programs and works closely with investigators, report writers, internal leadership, and authorized client stakeholders to maintain consistent standards, resolve workflow issues, and support successful contract performance.
Key Responsibilities
- Serve as the primary point of contact for day-to-day program coordination and routine project communication.
- Receive, log, and track incoming background investigation cases.
- Assign cases based on workload, geography, investigator qualifications, availability, and project requirements.
- Maintain visibility across all active investigations, deadlines, milestones, and deliverables.
- Monitor case progress and identify delays, risks, or potential service-level concerns.
- Escalate issues such as records delays, candidate non-responsiveness, investigator capacity, or other barriers that may affect timely completion.
- Maintain project schedules, case trackers, workload information, and status reporting.
- Coordinate investigator and report-writer activities to support timely case completion.
- Review investigative work products for completeness, consistency, accuracy, and adherence to established project standards.
- Enforce approved report templates, documentation requirements, and project-specific procedures.
- Coordinate with investigators and report writers to resolve missing information, inconsistencies, documentation gaps, and reporting concerns before submission.
- Support final quality-control processes to help ensure deliverables are client-ready.
- Maintain organized, complete, and audit-ready project documentation.
- Provide clear and dependable project status updates to internal leadership and authorized client stakeholders.
- Support implementation and consistent use of project SOPs, checklists, templates, and workflows.
- Coordinate onboarding and project-specific training for investigators and other assigned resources.
- Reinforce documentation, reporting, confidentiality, and workflow expectations across the project team.
- Identify recurring operational issues and recommend process improvements.
- Support workload planning and resource allocation based on case volume and project demands.
- Partner with Operations, Investigations, Audit, Administration, and other internal teams as needed to resolve project issues.
- Maintain secure handling of personally identifiable information and other sensitive investigative data.
- Ensure assigned project activities are performed in accordance with applicable client requirements, KENTECH procedures, confidentiality expectations, and contractual obligations.
- Perform additional project management and program coordination responsibilities as assigned.
Qualifications
- 5+ years of experience managing or coordinating pre-employment background investigations for law enforcement, public safety, security, or comparable programs.
- Demonstrated experience managing multi-investigator workflows with deadlines, quality standards, and client deliverables.
- Strong working knowledge of background investigation processes for sworn or public safety hiring.
- Working knowledge of applicable POST standards and public safety background investigation requirements.
- Familiarity with California Government Code Sections 1029 and 1031 where applicable to assigned programs.
- Strong experience tracking cases, deadlines, milestones, and investigative deliverables.
- Experience reviewing investigative reports or work products for completeness, accuracy, consistency, and documentation quality.
- Strong writing, editing, and proofreading skills.
- Ability to identify inconsistencies, incomplete information, and documentation gaps.
- Strong organizational and project management skills.
- Ability to coordinate multiple investigators, priorities, and deadlines simultaneously.
- Strong judgment and ability to remain calm and effective in time-sensitive or high-trust situations.
- Strong written and verbal communication skills.
- Ability to provide clear status updates and drive timely follow-through across multiple stakeholders.
- Experience handling sensitive personally identifiable information and confidential investigative records.
- Ability to work independently while maintaining appropriate communication with leadership and stakeholders.
Preferred Qualifications
- Located in or familiar with the Los Angeles metropolitan area.
- Experience supporting California public safety background investigation programs.
- Experience managing cases within a case-management or investigative workflow system.
- Experience with government or public-sector contracts.
- Experience coordinating remote or geographically distributed investigators.
- Experience developing or maintaining investigative SOPs, checklists, templates, and workflow documentation.
- Experience supporting client implementation or launch activities for new investigative programs.
Soft Skills
- Leadership: Provides clear direction and maintains accountability across assigned project resources.
- Organization: Maintains accurate control of active cases, assignments, deadlines, milestones, and project documentation.
- Attention to Detail: Identifies reporting inconsistencies, missing information, and documentation issues before submission.
- Communication: Provides clear, timely, and professional updates to investigators, internal leadership, and authorized client stakeholders.
- Judgment: Evaluates investigative and operational issues carefully and escalates concerns appropriately.
- Accountability: Takes ownership of project execution and follows issues through resolution.
- Problem-Solving: Identifies workflow barriers and develops practical solutions that support timely case completion.
- Quality Focus: Maintains consistent investigative and reporting standards across project deliverables.
- Adaptability: Responds effectively to changing case volume, staffing needs, client requirements, and investigative challenges.
- Collaboration: Works effectively with investigators, report writers, Audit, Operations, Administration, and leadership.
- Confidentiality: Protects sensitive applicant, investigative, client, and company information.
Additional Information
- Engagement Type: Project-Based
- Work Arrangement: Based on assigned program requirements
- Location: Los Angeles-area availability may be preferred for California-based public safety engagements
- Travel: May be required based on client and investigative needs
Equal Employment Opportunity
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
WHO WE ARE
KENTECH Consulting Inc. is an award-winning background technology screening company and licensed Private Detective Agency. Our team combines investigative expertise, technology, and industry knowledge to deliver accurate, timely, and compliant background screening and investigative services.
We support organizations across multiple industries with solutions designed to help them make clear and informed hiring decisions.
WHAT WE DO
KENTECH provides customized background screening, investigative, verification, and public-sector support services.
Our capabilities include:
- Pre-employment background investigations
- Employment and education verifications
- Criminal and public-record research
- Social media and open-source investigations
- Public safety background investigations
- Technology-enabled background screening solutions
We are also the creators of innovative platforms such as eKnowID.com and ClarityIQ, designed to improve how organizations manage and complete background screening and investigative work.
OUR MISSION
We're on a mission to help the world make clear and informed hiring decisions.
OUR VALUES
- People Focused: We are client focused and results-driven.
- Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
- Fact Finders: We are passionate investigators for discovery and truth.
- Community Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.
CAREERS AT KENTECH
We are building a team of professionals who care about accuracy, service, accountability, continuous improvement, and meaningful work.
Our team includes investigators, researchers, verification professionals, operations specialists, client success professionals, technology professionals, and business support roles working together to support our clients and strengthen the background investigation process.
WHO THRIVES HERE
People tend to do well at KENTECH when they:
- Take ownership of their work and follow through
- Communicate clearly and professionally
- Pay close attention to detail
- Solve problems rather than wait for someone else to solve them
- Adapt well to changing priorities and client needs
- Value collaboration and accountability
- Are comfortable working independently in a remote environment
- Care about producing accurate, high-quality work
YOUR NEXT CHAPTER STARTS HERE
If you are looking for meaningful work in an organization where your contribution can have a direct impact, explore our current opportunities and find the role that best fits your experience.
