đź”§ Administrative Assistant (Customer Service & Office Support)
Paul Davis Restoration – Memphis, TN
Pay: $18–$22/hour + Performance Bonus
Job Type: Full-Time
Schedule: Monday–Friday
🔥 This Is Not a Basic Admin Job
At Paul Davis Restoration, we operate in a fast-paced, high-responsibility environment where details matter and customers are often dealing with stressful situations.
We are looking for someone who is organized, reliable, and takes ownership of their work—not someone who needs constant direction.
If you prefer a slow or highly repetitive role, this likely isn’t the right fit.
💼 What You’ll Be Responsible For
📞 Customer Communication
- Â Answer incoming calls and confidently guide customers through next stepsÂ
- Â Gather accurate information quickly and route calls appropriatelyÂ
-  Maintain a calm, professional tone—even with stressed or frustrated callersÂ
đź’° Accounts Receivable Support
- Â Assist with invoicing and maintain organized billing recordsÂ
- Â Ensure information is accurate and up to dateÂ
- Â Support the team in keeping financial documentation clean and completeÂ
đź“… Scheduling & Coordination
- Â Help manage calendars and coordinate appointmentsÂ
- Â Keep schedules organized and proactively resolve conflictsÂ
-  Ensure nothing “falls through the cracks”Â
đź§ľ Subcontractor Onboarding
- Â Collect and verify required documentation (W-9s, insurance, agreements)Â
- Â Maintain organized and complete vendor filesÂ
- Â Follow up when documentation is missing or incompleteÂ
🏢 Office Operations
- Â Support day-to-day office needsÂ
- Â Communicate clearly with team members and customersÂ
- Â Help maintain a high standard of organization and responsivenessÂ
đź’° Compensation & Benefits
- $18–$22/hour (based on experience)
- Â Performance-based bonus opportunitiesÂ
- Â Stable, growing company with long-term opportunityÂ
âś… What You Must Bring
- 2+ years of administrative or customer service experience (required)
- Â Strong phone presence and clear communication skillsÂ
-  High attention to detail—you catch mistakes others missÂ
- Â Ability to manage multiple priorities without getting overwhelmedÂ
- Â Strong sense of ownership and follow-throughÂ
- Â Proficiency in Microsoft Office (Outlook, Excel, Word)Â
đźš« This Role Is NOT a Fit If You:
- Â Need constant reminders or supervision to complete tasksÂ
- Â Struggle with organization or time managementÂ
- Â Avoid difficult conversations or follow-upÂ
- Â Prefer a slow-paced or low-accountability environmentÂ
🎯 This Role IS a Fit If You:
- Â Take pride in staying organized and on top of everythingÂ
- Â Follow through without being asked twiceÂ
- Â Communicate clearly and confidentlyÂ
- Â Enjoy being a key part of a team that depends on youÂ
👉 How to Apply (Important)
To be considered, include a brief note answering:
“What systems or methods do you personally use to stay organized when managing multiple tasks?”
Applications without this will not be considered.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
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Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
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Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
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Our Mission:
To provide opportunities for great people to deliver Best in Class results