Location: Remote (U.S. Business Hours Required)
Schedule: Full-Time
Compensation: Competitive salary based on experience
Reports to: Sales Leadership
Who You Are
You live for the numbers. Calls made, contact rate, appointments set, show rate. You know exactly where your team stands at any given moment because you built the dashboard, you check it daily, and you coach to it relentlessly.
You are the kind of leader who listens to calls on your own time, not because someone asked you to, but because you heard a rep struggle with an objection yesterday and you want to have the answer ready in tomorrow's coaching session. You do not just manage activity. You develop people. You turn hesitant appointment setters into confident, sales-minded pre-qualifiers who genuinely connect with prospects.
What you do not love: teams that coast. Managers who hide behind reports instead of getting on the floor. Organizations that treat the SDR team as disposable instead of investing in their growth. You have seen what happens when leadership phones it in, and you refuse to be that person.
You want to lead a team where the work actually matters. Not cold-calling strangers about software they do not need, but reaching real people in real moments of crisis and hope. You want to build something, not babysit something. You want a company that is data-driven, mission-driven, and willing to invest in the tools and systems that let your team win.
You are also excited about AI. You have used tools like Claude Code or other agentic AI and AI-based call analysis systems to improve script compliance, coach reps faster, and find patterns in performance data that would take hours to spot manually. You see AI as a force multiplier for your coaching, not a replacement for it.
If you are a proven SDR leader who builds high-performing teams, obsesses over metrics, and wants to do it for a mission that changes lives, keep reading.
About bVital
bVital is a brain regeneration center based in Park City, Utah, with a large and growing online presence and online programs. We specialize in helping people with Parkinson's improve function, reduce symptoms, and in some cases reverse decline. We help people with traumatic brain injuries and concussions reverse their symptoms and reclaim their lives. And we serve executives and high performers who want to protect their brain health long-term.
We are an AI-first, clinically grounded, heart-centered team. Our sales process follows a setter/closer model: SDRs qualify prospects and book appointments for high-ticket closers. The SDR team is the front door to everything we do. When your team performs, more people get help.
The Role
Team Leadership and Performance
- Lead, coach, and manage a team of SDRs (appointment setters)
- Drive daily activity metrics including calls, conversations, and booked appointments
- Ensure SDRs are effectively qualifying prospects and positioning appointments with closers
- Conduct regular 1:1 coaching sessions, call reviews, and structured performance feedback
- Foster a high-performance, mission-driven sales culture where reps want to improve
Outbound Strategy and Execution
- Optimize outbound call strategies to improve answer rates and booking rates
- Implement multi-channel outreach (calls, SMS, email) to increase engagement
- Solve key outbound challenges such as low pickup rates and number reputation issues
- Continuously test and refine messaging for faster prospect engagement
Script Alignment and Sales Quality
- Ensure SDRs maintain 90%+ script alignment using AI-based call analysis tools
- Train the team on objection handling, emotional connection, and urgency creation
- Elevate SDRs from basic appointment setters to sales-minded pre-qualifiers
- Monitor call quality and provide structured feedback to improve conversion rates
Data, KPIs, and Reporting
- Track and manage team KPIs: calls made, contact rate, appointment set rate, show rate
- Maintain accurate reporting in spreadsheets and CRM (GoHighLevel)
- Analyze performance data to identify bottlenecks and opportunities
- Forecast appointment volume and support revenue targets
Systems and Operations
- Oversee SDR workflow inside GoHighLevel (GHL)
- Ensure proper CRM usage, pipeline management, and follow-up sequences
- Collaborate with sales closers to improve lead quality and handoff
- Implement AI tools for call scoring, script compliance, and performance insights
Who You Are
Must-Haves
- 3+ years of experience in SDR/BDR management or inside sales leadership
- Proven track record managing outbound teams and hitting appointment targets
- Experience in high-ticket sales environments (healthcare, coaching, or consulting preferred)
- Strong understanding of setter/closer sales models
- Proficiency with GoHighLevel (GHL) or similar CRM
- Strong skills in Google Sheets or Excel for KPI tracking and reporting
- Experience using AI tools for call analysis, script optimization, and performance insights
- Excellent coaching, leadership, and communication skills
- Data-driven mindset with strong problem-solving ability
Bonus Points
- Healthcare or wellness industry experience, especially Parkinson's or chronic conditions
- Experience improving outbound answer rates and deliverability
- Background in training SDRs on objection handling and emotional sales conversations
You Will Thrive Here If...
- You obsess over the numbers but never lose sight of the people behind them. You coach with empathy and hold your team to high standards at the same time.
- You are a builder, not a maintainer. You see gaps in the process and fix them before anyone asks.
- You get energy from developing people. Watching a rep nail an objection they struggled with last week is the best part of your day.
This Is Not For You If...
- You manage from spreadsheets alone. This role requires you to be in the calls, in the coaching sessions, and in the details of what your reps are saying and hearing every day.
- You are uncomfortable with accountability. You will be holding your team to clear standards and having direct conversations when performance slips.
- You have never managed an outbound team. Inbound-only experience will not translate to the challenges of outbound prospecting, answer rates, and multi-channel engagement.
How You Will Be Measured
- Appointment set rate: the core output of your team
- Show rate: appointments that actually happen
- SDR script alignment (target: 90%+)
- Outbound contact rate: reaching more prospects per dial session
- Consistent pipeline volume for closers
Compensation and Details
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Pay: Competitive salary based on experience
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Location: Remote (U.S. business hours required)
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Schedule: Full-time
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Reports to: Sales Leadership
How to Apply
Send us:
- Your resume or LinkedIn profile
- Proof of teams you have built or managed, with context on team size, KPIs you owned, and results you drove
- A short note telling us why this role caught your eye
In your note, tell us about a time your SDR team was underperforming and what you did to turn it around. We want to see how you diagnose problems and develop people.
Send applications to cynthia@bvital.com.
This is a remote position.
