Customer Relations Representative - State Farm Agent Team Member
Full Time • Pasadena
Benefits:
- 401(k) matching
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
Customer Relations Representative
The Jack Boyajian Insurance Agency
The Jack Boyajian Insurance Agency
About the Role:
We’re looking for a motivated and organized Customer Relations Representative to help our insurance agents attract and keep customers. You’ll play a key role in providing excellent service and supporting our team’s growth.
We’re looking for a motivated and organized Customer Relations Representative to help our insurance agents attract and keep customers. You’ll play a key role in providing excellent service and supporting our team’s growth.
Important:
A valid Property and Casualty (P&C) License is REQUIRED to apply.
Please do not apply if you do not currently hold this license or are not able to obtain it.
A valid Property and Casualty (P&C) License is REQUIRED to apply.
Please do not apply if you do not currently hold this license or are not able to obtain it.
What You’ll Do:
- Build and maintain strong relationships with customers.
- Answer questions about insurance options, policy changes, claims, and billing quickly and clearly.
- Help customers understand the insurance coverage that fits their needs.
- Communicate effectively to support customers and help grow our business.
- Ask happy customers for reviews and referrals.
- Work with the team to meet service goals and improve customer satisfaction.
- Handle service tasks yourself, so the sales team can focus on selling.
- Process customer payments accurately and keep good records.
- Send important documents to customers on time and professionally.
- Reach out to customers to collect any needed documents and ensure a smooth experience.
- Help customers set up and use their online accounts.
What We’re Looking For:
- A strong focus on great customer service.
- Must have a valid Property and Casualty (P&C) License.
- Ability to get a Life/Health License is a plus.
- Experience meeting marketing goals.
- Interest in helping customers find the right insurance products.
What We Offer:
- Competitive pay, including commissions and bonuses.
- Paid time off (vacation, personal, and sick days).
- Opportunities to grow and advance your career with us.
Compensation: $19.00 - $26.00 per hour
Ready to Launch Your Career?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in Pasadena CA .
- Our office is open 9:00am - 5:00pm Weekdays.
- We currently have 3 team members at our agency.
- We have 15 years of combined insurance experience in our office.
- Additional languages spoken: Spanish, Cantonese, and Mandarin
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none