Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Overview
We are seeking a highly capable, detail-oriented Remote Solar Service Specialist to support our growing service department. This role is ideal for someone with hands-on solar experience who enjoys troubleshooting, solving problems, and working directly with customers and field teams.
You will work closely with our Service Team Lead and administrative support team to help manage service requests, diagnose issues, support field technicians, and ensure a high-quality customer experience from start to finish.
This is a remote position, but requires strong communication skills, technical confidence, and the ability to operate independently.
Key Responsibilities
Technical Support & Troubleshooting
- Perform remote diagnostics and troubleshooting for residential and commercial solar PV systems
- Analyze system performance data, monitoring platforms, and inverter communications
- Conduct screen-share sessions with customers to guide troubleshooting steps
- Support escalation cases requiring deeper technical investigation
- Verify field technician findings and completed work remotely (photos, reports, system data)
Customer Communication
- Lead customer-facing Zoom calls and phone calls to explain issues and solutions clearly
- Provide a calm, professional experience for customers during service issues
- Translate technical findings into understandable language
Service Coordination Support
- Assist in triaging incoming service requests and prioritizing work
- Collaborate with Service Team Lead on job scoping and resolution strategy
- Help ensure proper documentation of service cases in CRM/service platforms
Warranty & Vendor Coordination
- Prepare and submit warranty claims with manufacturers (inverters, modules, etc.)
- Track warranty case progress and follow through to resolution
- Coordinate with vendors on technical support and replacements
Field Support & Quality Control
- Review technician reports, photos, and commissioning data for accuracy and completeness
- Provide feedback and support to field technicians as needed
- Help maintain consistent service quality standards
Financial & Administrative Support
- Assist with service job invoicing and cost tracking
- Support tracking of key service KPIs (response time, resolution time, service margins)
- Help ensure accurate documentation for billing and internal reporting
Qualifications
Required:
- 3+ years of experience in solar PV (service, installation, or engineering)
- Strong understanding of solar system components (inverters, monitoring, wiring, production issues)
- Experience troubleshooting solar system performance issues
- Native or fluent English speaker with excellent verbal communication skills
- Comfortable leading Zoom calls, phone calls, and screen-sharing sessions
- Highly organized and detail-oriented
- Ability to work independently in a remote environment
Preferred:
- Experience with common inverter platforms (e.g., Enphase, SolarEdge, SMA)
- Familiarity with monitoring platforms and remote diagnostics tools
- Experience with warranty processes and manufacturer coordination
- Basic understanding of electrical systems and NEC concepts
- Experience with CRM or service management software
- Exposure to service-related financial tracking or invoicing
Key Traits for Success
- Strong problem-solver who enjoys diagnosing and resolving issues
- Clear communicator who builds trust with customers and team members
- Comfortable operating in a fast-moving, sometimes ambiguous service environment
- Takes ownership of issues and follows through to resolution
- Balances technical depth with practical, customer-focused solutions
Compensation & Structure
- Remote position
- Competitive salary based on experience
Why This Role Matters
This role is critical to supporting our service team as we scale. You will help ensure our customers receive timely, professional support while enabling our field teams to operate efficiently and effectively.
This is a remote position.
Exact Solar
In business since 2005, Exact Solar is a leading installer of residential and small commercial solar energy systems in Southeastern Pennsylvania and Southern/Central New Jersey and the only company with extensive experience in solar PV (photovoltaic), battery backup systems, solar water heating and solar pool heating systems. As a local, family-oriented business based in Newtown, PA, we take pride in our high quality solar panel installations and our excellent, award-winning customer service. We are growing and there are some exciting career opportunities within our company at the moment.
Take a look at our excellent customer reviews on Google and solarreviews.com. We are proud to have earned a Angie's List Super Service award 8 out of 9 years (2013 - 2021) and to have earned a spot on SolarPowerWorld's Top Solar Contractors of North America list for 2014 through 2021. We also made the Inc. 5000 list of fastest growing companies in the US four years running, in 2017 - 2020! And we won Best of Philly as well as Best of Bucks 2019, 2020, & 2021 for Solar/Energy companies!
Please take a moment to see some of our customer reviews:
And our awards:
- 8 Years Running Top Solar Contractors
- Best of Philly 2021
- Best of Bucks 2021
- Inc. 5000
- Angie’s List Super Service Award
We believe that effective communication is the key to our success and that an educated consumer is our best customer. Solar is all we do…it’s not an afterthought or a sideshow for us. Our focus, 24/7, is on installing high-quality, solar energy systems that will generate free, clean energy for years to come.
Become a part of the fun, energetic, conscientious Exact Solar family. This is a place to join a great team, learn an exciting new set of skills, and advance your career path. There are several growth and leadership opportunities within our company as we continue to grow and expand.
Become a part of the fun, energetic, conscientious Exact Solar family. This is a place to join a great team, learn an exciting new set of skills, and advance your career path. There are several growth and leadership opportunities within our company as we continue to grow and expand.
Company Website: www.exactsolar.com
(if you already have a resume on Indeed)