Customer Retention Specialist
Part Time • Las Vegas
Benefits:
- Bonus based on performance
We’re looking for an experienced, personable professional to join our team in-office and help us reconnect with customers and improve retention.
In this role, you’ll reach out to customers with failed renewals to update payment information, as well as recently canceled accounts to understand their experience and, when appropriate, help them continue with our service. You’ll also identify opportunities to introduce additional value when it genuinely benefits the customer.
This is a part-time position ideal for someone who is confident on the phone, enjoys helping people, and knows how to navigate sensitive conversations with professionalism and empathy.
What You’ll Do:
- Contact customers with failed renewals to assist with updating payment details
- Reach out to recently canceled customers to understand their reasons and explore retention opportunities
- Identify natural opportunities to upsell or expand accounts when aligned with customer needs
- Represent our brand with a friendly, respectful, and helpful approach
- Accurately track call outcomes and customer feedback in our CRM
What We’re Looking For:
- Required: Experience using HubSpot or a similar CRM
- Experience in customer retention, customer success, account management, collections, or inside sales
- Strong phone presence with a calm, friendly, and professional tone
- Ability to build rapport quickly and handle objections without pressure or aggression
- Comfortable discussing additional services or upgrades in a consultative way
- Self-directed and comfortable working independently
- Organized and detail-oriented
Compensation:
- Hourly base pay (part-time)
- Commission based on successfully retained and expanded revenue
Additional Details:
- In-office position (no remote work)
- Part-time, primarily morning hours (schedule may vary)
- Training provided on our product, brand voice, and customer experience approach
We’re looking for someone who understands that every call is an opportunity to help, not pressure, a customer, and who can represent our company with professionalism and care.
Compensation: $15.00 - $18.00 per hour
Join Our Team!
Welcome to OneTapConnect, a dynamic force driving innovation in marketing and prospecting. As a small yet ambitious company, we're on the lookout for passionate individuals eager to join a team where growth is not just a goal but a daily reality. At OneTapConnect, we're not just offering a job; we're inviting you to be part of a journey where your contributions shape both your own future and the trajectory of our company.
OneTapConnect isn't just another tool; it's a game-changer in marketing and prospecting. Our platform empowers users to make unforgettable first impressions, positioning them as the undeniable choice right from the initial contact. By seamlessly connecting with high-level prospects and delivering compelling marketing messages, OneTapConnect facilitates conversations that transform leads into delighted clients. If you're ready to be part of a company that's redefining the rules of engagement in the industry, then OneTapConnect is where you belong.
At OneTapConnect, we're not just looking for employees; we're seeking individuals who are ready to brand themselves, own their position, and set themselves apart. If you're driven by innovation, fueled by ambition, and thrive in a fast-paced environment, then seize the opportunity to differentiate yourself and join us in revolutionizing the way connections are made and relationships are built.
(if you already have a resume on Indeed)