Benefits:
- RRSP
- Competitive salary
- Health insurance
- Opportunity for advancement
- Training & development
Join Our National Team as the Quality Assurance Administrator!
Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Quality Assurance Administrator.
POSITION SUMMARY
The Quality Assurance (QA) Claims Administrator will support our franchise network in delivering consistent, high-quality service and maintaining compliance with insurance carrier standards. In this role, you will review insurance claim files, monitor performance against SLAs and KPIs, and work closely with franchise teams to ensure quality and accountability across the network. This is a highly process-driven role that requires strong attention to detail, organization, and follow-through.
Reports to: Vice President of Quality Assurance and CAT Response, Canada
Location: Remote
Salary Range: $45,000 - $55,000 Annually
ESSENTIAL RESPONSIBILITIES
- Review insurance claim files in systems such as Xactanalysis to ensure compliance with carrier SLAs and internal standards
- Monitor performance metrics and identify trends or recurring compliance issues
- Follow up with franchise locations on quality and compliance gaps, and escalate issues when necessary
- Manage the QA inbox and internal communications (Teams), ensuring timely and accurate responses
- Support the Quality Assurance team with administrative and coordination tasks
- Assist during catastrophe (CAT) events, helping manage increased claim volumes and operational demands
- Maintain a strong understanding of client SLA requirements and compliance programs
- Additional duties as assigned
WORK EXPERIENCE, EDUCATION & SKILLS
- Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and reporting
- Familiarity with carrier SLAs and KPI tracking is an asset
- Excellent attention to detail and ability to manage repetitive, high-volume tasks
- Strong organizational and time management skills
- Clear and professional written and verbal communication skills
- Ability to take initiative, work independently, and follow through on tasks
- Analytical mindset with strong problem-solving abilities
- Computer literacy with MS Office Suite (Word, Excel, PowerPoint), SharePoint, Adobe, etc.)
- The ability to work under pressure
- Exceptional attention to detail, sound decision-making ability
- Ability to conceptualize
- Self-driven
- Ability to work office equipment (fax, scanner, printer, copier, phone system, computers)
- Ability to work independently and make decisions
- Maintain a high level of confidentiality
- Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
REQUIRED EDUCATION and EXPERIENCE
- 1–2 years of experience in an administrative, insurance, or claims-related role
- Experience in property restoration or insurance is an asset
- Knowledge of MICA, RMS, and Water Mitigation tools)
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a passenger vehicle
WORK ENVIRONMENT
The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employees must have access to a stable internet connection when working outside of the office. Employees must use the provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.
TRAVEL
This position may require up to 5% travel. This position may require travel for company meetings or events and training.
Reasonable Accommodation for Disability
WORK ENVIRONMENT
The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employees must have access to a stable internet connection when working outside of the office. Employees must use the provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.
TRAVEL
This position may require up to 5% travel. This position may require travel for company meetings or events and training.
Reasonable Accommodation for Disability
Any applicant or employee who believes that a reasonable accommodation is required for purposes of provincial or federal disability law is required to contact Human Resources to begin the interactive exchange process.
A “reasonable accommodation” is a change or adjustment to a job or work environment that allows a qualified individual with a disability, defined as a physical or mental condition that is permanent, ongoing episodic or of some persistence, and is substantial or significant limit on an individual’s ability to carry out important functions (or as otherwise defined by federal or provincial law), to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.
Disclaimer
Disclaimer
Paul Davis Restoration is an equal opportunity employer and employment equity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by provincial or federal law.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
This is a remote position.
Compensation: $45,000.00 - $55,000.00 per year
Paul Davis Restoration, Inc.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Company Website: pauldavis.com
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