Customer Service Representative - State Farm Agent Team Member
Full Time • New Hyde Park - NY
Responsive recruiter
Benefits:
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Jumpstart Your Career in Insurance
Learn. Grow. Build a Future with Purpose.
We’re hiring a Customer Service Representative who is eager to learn the insurance business from the ground up. In this role, you’ll support clients, assist agents, and develop the foundational skills needed to grow into a licensed insurance professional.
This isn’t just a job—it’s a stepping stone into a respected industry with long-term potential and clear opportunities for advancement.
Role Overview
As a Customer Service Representative, you’ll play a key role in supporting client relationships and daily agency operations. You’ll gain hands-on experience, build confidence in client interactions, and begin developing the skills needed for future success in a licensed, sales-oriented role.
Key Responsibilities
- Respond to client inquiries with accuracy, professionalism, and empathy
- Assist with policy changes, coverage questions, and basic claims support
- Maintain organized, accurate, and up-to-date customer records
- Partner with licensed agents to ensure client needs are met effectively
- Identify potential coverage opportunities through meaningful conversations
- Participate in training to build confidence and readiness for future sales responsibilities
What We’re Looking For
- Strong communication skills with a friendly, professional demeanor
- Organized, detail-oriented, and able to manage multiple priorities
- A genuine desire to help others and grow within a long-term career path
- Comfortable in customer-facing roles (retail, hospitality, or call center experience is a plus)
- Interest in obtaining an insurance license—support provided
- Previous customer service or administrative experience preferred
What We Offer
- Hands-on experience in a professional insurance agency setting
- Clear pathway toward licensing and advancement into sales roles
- Ongoing training, mentorship, and career development support
- A collaborative, team-oriented environment that encourages growth
- A stable, future-focused career path in a high-demand industry
Ready to build valuable skills and launch your career? Apply today and take your first step into the insurance industry.
Equal Opportunity Employer
Pete Mathison State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
Compensation: $40,000.00 - $50,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our office is located in New Hyde Park, NY.
- I am a second generation State Farm agent.
- We currently have 8 team members at our agency.
- We have 140 years of combined insurance experience in our office.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Golden Triangle
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none