Patient Coordinator/Front office Manager
Full Time • SAN FRANCISCO
Benefits:
- 401(k)
- Bonus based on performance
- Employee discounts
- Health insurance
- Paid time off
Patient Coordinator / Front Office Manager
The Maas Clinic & Appearance Care Center
The Maas Clinic is seeking a high-energy, professional Patient Coordinator / Front Office Manager to join our internationally recognized Facial Plastic Surgery and Medical Spa. This is a dual-focus role requiring strong sales ability, exceptional multitasking, and a polished, welcoming demeanor. You will serve as the primary point of contact for our patients and the operational lead for our front office.
Key Responsibilities
1. Patient Coordination & Sales
- Educate patients on surgical and MedSpa procedures to drive booking and revenue goals.
- Manage the patient journey from initial inquiry through post-operative follow-up.
- Capture clinical photography for pre-op and post-op documentation.
2. Front Office Operations
- Manage office "triage," tracking patient, doctor, and medical assistant flow in real-time.
- Handle high-volume, multi-line phone systems and complex appointment scheduling.
- Oversee opening/closing duties, chart preparation, and payment collection.
3. Administrative & Facility Management
- Maintain inventory for skincare products, medical supplies, and office essentials.
- Ensure all patient rooms and common areas are clean and professional.
- Coordinate speaking engagements, research studies, and clinical teaching appointments for surgeons.
4. Marketing & Communication
- Coordinate with the social media team for filming and content posting.
- Maintain direct lines of communication with the Operations Manager and Spa Director regarding patient care.
Qualifications
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Experience: Previous background in an aesthetic medical practice or MedSpa is required.
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Sales: Proven ability to meet revenue targets and close consultations.
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Skills: Strong computer, phone, and social media proficiency.
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Attributes: High-level multitasking skills and a consistently positive, professional appearance.
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Availability: Must be available for evening shifts and alternating weekends.
Benefits
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Compensation: Competitive base pay plus a performance-based bonus structure.
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Retirement: 401(k) and Pension-Profit Sharing.
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Insurance: Full Medical, Dental, and Vision coverage.
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Perks: Paid Time Off (PTO) and employee discounts on treatments/skincare.
How to Apply
Submit your resume and a cover letter outlining your experience in the aesthetic industry.
Job Type: Full-time, In-person
Location: San Francisco, CA
Compensation: $75,000.00 - $110,000.00 per year
The Maas Clinic™
The mission of The Maas Clinic™ is to give men and women premier personalized care that combines art and science for a result that is naturally beautiful – and beautifully you.
Elevating Aesthetics with Unmatched Expertise
Welcome to The Maas Clinic™ San Francisco, where every detail is meticulously curated to elevate your aesthetic journey. As a distinguished cosmetic surgical practice dedicated to rejuvenation, we offer unparalleled care for the skin, face, and body, ensuring that each patient receives the utmost attention and refinement. Under the esteemed guidance of Corey S. Maas, MD, FACS, a globally renowned Facial Plastic Surgeon, Double Board-Certified in Facial Plastic Reconstructive Surgery Otolaryngology-Head and Neck Surgery, our clinic sets the standard for excellence in both surgical and non-surgical aesthetic treatments, with offices in San Francisco and Lake Tahoe.
State-of-the-Art Facilities
State-of-the-Art Facilities
At The Maas Clinic™ San Francisco, we pride ourselves on surpassing expectations and offering a comprehensive patient experience. Our surgeons perform surgical procedures in an exclusive outpatient surgical facility adjacent to our clinic. The San Francisco Rejuvenation Center exudes sophistication and tranquility, providing a sanctuary where quality, safety, and privacy converge to deliver an unparalleled level of comfort. Our on-site medical day spa, The Appearance Care Center, fully staffed with aesthetic nurse specialists, is a vision of elegance where state-of-the-art technology merges seamlessly with the artistry of non and minimally invasive treatments. Here, amidst the serene ambiance, patients embark on a journey of rejuvenation, indulging in bespoke "lunchtime" treatments tailored to enhance their natural beauty.
Founded by facial plastic surgeon Corey S. Maas, MD, The Maas Clinic™ of San Francisco is easily accessible and offers convenient in-building parking in the Pacific Heights district, with a second office located in beautiful Lake Tahoe. In addition to our state-of-the-art on-site San Francisco plastic surgery center, The Rejuvenation Center, The Maas Clinic™ is affiliated with The California Pacific Medical Center (CPMC). CPMC is a full-service hospital nationally recognized for the excellence of its physicians and nurses. The surgery facility meets the highest standards of health care and offers a personalized, pleasant, and safe environment.
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