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Benefits:

Free Gym Membership
Employee discounts
Opportunity for advancement
Paid time off
Training & development

HCOA Fitness, a leader in the fitness industry in Puerto Rico, is looking for organized, service-oriented professionals to join its collections team.

This position is key to maintaining the financial health of the club, supporting both account management and member retention.

Job Description

The Collection Specialist is responsible for managing delinquent accounts, following up on customers and offering solutions that allow the membership to remain active, always providing a professional service.

Responsibilities

Manage delinquent accounts and follow up on payment pledges
Contact customers through calls and written communications
Offer alternatives to keep membership active
Handle discrepancies, account adjustments, and refunds when applicable
Record all procedures in the system in a clear and organized way
Work in conjunction with the club manager for account management
Provide solution-oriented service and retention

Compensation and Benefits

Hourly Wage
Free Membership
Growth opportunities within the company
Structured, service-focused work environment

Requirements

Bilingual (Spanish and English)
1-3 years of collection or customer service experience
Knowledge of billing processes and account management
Excellent communication skills (verbal and written)
Ability to handle multiple tasks and work under pressure
Availability for flexible schedules, including weekends
Reliable Transportation

Ideal Profile

Organized, responsible, and consistent person
Ability to handle difficult conversations with respect
Focus on customer service and problem solving
Discipline for process monitoring and compliance

If you are looking for a stable position where you can contribute to the operation of the business and develop experience in service and account management, this is your opportunity.

Compensation: $11.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Líder en la industria de fitness en Puerto Rico, contamos con 14 gimnasios en la isla, 2 box de Crossfit
y sede corporativa en Miami, FL.

En HCOA Fitness estamos dedicados a ayudar a las personas a cambiar sus vidas a través de la actividad física y el bienestar general. Únete a una creciente y exitosa compañía, donde tus talentos e iniciativa serán recompensados. HCOA Fitness no es solamente un gimnasio para hacer ejercicios, sino un excelente sitio para trabajar.

¡Convierte tu pasión en tu carrera y únete a los mejores profesionales en la isla!

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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