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Customer Service Representative Clark

Customer Service Representative

Full Time • Clark
Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
Company Description:
Ace Handyman Services is an Ace Hardware Company that provides professional repair, maintenance, and improvement services for residential and commercial customers.

Overview of Position:
The CSR assists the TEAM and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem-solving. 

Responsibilities:

·         Customer Interaction: Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients.
·         Scheduling & Dispatch: Coordinate and manage schedules for multiple craftsmen and projects, efficiently dispatching jobs and optimizing routes.
·         Logistical Support: Order materials for jobs, help solve operational issues, and ensure smooth project flow from start to finish.
·         Sales & Support: Educate customers on services, process quotes/billing, and potentially handle other sales such as commercial clients.
·         Administrative Tasks: Perform general office duties, filing, and data entry. 
 

Required Skills & Qualities:

  • Excellent phone etiquette and communication skills.
  • Strong sales skills.
  • Strong customer service skills.
  • Strong organizational and multitasking abilities.
  • Customer-focused attitude with problem-solving skills.
  • Proficiency with computer systems (Office Suite, CRM/ServiceTitan).
  • Ability to work in a fast-paced environment. 
Compensation: $41,600.00 per year




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks
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