Customer Service Representative - State Farm Agent Team Member
Erie - PA - 16510
Customer Service Representative - State Farm Agent Team Member
Full Time • Erie - PA - 16510
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
About the Role
As a State Farm Team Member in a Service role, you’ll help clients feel supported and informed—providing excellent customer service, answering questions, and assisting with policy and account needs. You’ll work closely with a dedicated team to ensure a smooth, professional member experience every day.
As a State Farm Team Member in a Service role, you’ll help clients feel supported and informed—providing excellent customer service, answering questions, and assisting with policy and account needs. You’ll work closely with a dedicated team to ensure a smooth, professional member experience every day.
What You’ll Do
- Greet clients and provide friendly, helpful service in person, over the phone, and/or digitally
- Assist with policy and billing questions, account updates, and general service requests
- Support clients with changes to coverage, document requests, and routine account maintenance
- Process service transactions accurately and efficiently while following State Farm procedures
- Maintain organized records and ensure timely follow-up on member needs
- Collaborate with teammates to ensure excellent service standards and a positive office environment
- Identify opportunities to improve processes and enhance member satisfaction
- Identify sales opportunities and pivot on service conversations to create sales opportunities
What We’re Looking For
- Strong customer service skills with a professional, empathetic communication style
- Ability to multitask, stay organized, and manage time effectively in a fast-paced environment
- Accuracy and attention to detail when handling information and documentation
- Comfortable learning insurance-related products, systems, and processes
- Team-oriented attitude and willingness to help wherever needed
- Prior customer service and/or office support experience is a plus (insurance experience is beneficial but not required)
Preferred Qualifications (Optional)
- Experience in a customer-facing role (call center, retail, hospitality, admin support, etc.)
- Familiarity with insurance concepts or willingness to learn quickly
Why Join Our Team?
- Opportunity to build a rewarding career in a stable, member-focused organization
- Supportive team environment and training to help you succeed
- Opportunity for growth and development into enhanced roles
Compensation: $34,000.00 - $46,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Erie, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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