Replies within 24 hours

Benefits:

Bonus based on performance
Employee discounts
Paid time off

Schedule / Expected Work Hours:

Ability to work flexible hours, including evenings, weekends, holidays, pick-up shifts
9AM - 3 PM Open or 2:45 PM - 9:30 PM Close
One weekend shift a week required

Job Summary

At The NOW Massage, our Experience Guides are the face of the boutique and the key to creating exceptional guest experiences. This role combines hospitality, sales, and operations to help guests feel welcomed, cared for, and inspired on their wellness journey. Membership Sales and enhancements are essential components of this position. Our duties include but are not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, handling payment for services performed, and maintaining the cleanliness while ensuring the seamless daily operations.

Responsibilities

Actively drive membership, enhancement, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
Provide top-level service for guests and team members.
Warmly greet and check in guestsAccurately and effectively book, edit, and cancel massage appointments.
Open/close the boutique each day according to standard operating procedures.
Resolve guest issues.
Ensure guest areas are maintained to standard.
Maintain a positive attitude and contribute toward a healthy & happy workplace.
Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

Sales and service-related experience preferred.
Ability to be efficient and detail-oriented in a fast-paced environment.
Receive information and be adaptable to improve performance
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Enjoy working with people and possess a friendly and outgoing personality.
Possesses problem-solving and troubleshooting skills.
Must be a team player

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Compensation: $15.00 per hour

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

^{This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.}

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Text me updates about my application

Yes No

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Location

Address

City

States