Customer Care Manager - State Farm Agent Team Member
Pasadena
Customer Care Manager - State Farm Agent Team Member
Full Time • Pasadena
Benefits:
- 401(k) matching
- Competitive salary
- Opportunity for advancement
ABOUT THE ROLE
As a Customer Care Manager at Jack Boyajian Insurance Agency, you’ll help people protect what matters most. We serve our community with integrity, care, and real support—whether someone is navigating a claim or customizing an insurance plan.
This role oversees day-to-day service and sales operations and ensures customers have a positive experience. It focuses on communication, organization, and coordinating customer interactions.
RESPONSIBILITIES
- Manage customer inquiries and support daily service/sales activities
- Coordinate team communication to keep workflows efficient
- Assist with account updates, billing inquiries, and policy reviews
- Track customer service metrics and report progress to the agent
- Support community engagement and customer outreach initiatives
QUALIFICATIONS
- Excellent communication and organizational skills
- Strong attention to detail and ability to manage multiple priorities
- Prior experience in customer service, office management, or administrative support (preferred)
- Must have your Property and Casulty license.
Compensation: $22.00 - $30.00 per hour
Ready to Launch Your Career?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in Pasadena CA .
- Our office is open 9:00am - 5:00pm Weekdays.
- We currently have 3 team members at our agency.
- We have 15 years of combined insurance experience in our office.
- Additional languages spoken: Spanish, Cantonese, and Mandarin
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none