Customer Service Representative - State Farm Agent Team Member
Cleveland Heights - OH
Customer Service Representative - State Farm Agent Team Member
Full Time • Cleveland Heights - OH
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2003 and currently lead a team of seven. Before becoming an agent with State Farm, I spent 15 years as a District Supervisor for a fast food chain. I was looking for a career change that would allow me to own a business and make a greater impact - not only on customers, but on the lives and growth of my team.
I stay active in the community by sponsoring local 5K runs, supporting school events, and participating in community functions with booths and outreach. Being visible and involved locally is an important part of how we connect with the people we serve.
Our agency offers PTO, holiday pay, a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. We believe in supporting our team so they can perform at a high level while still maintaining balance.
Our office culture is built around a small, tight-knit group that genuinely enjoys working together and is always striving to improve. I’m looking for someone who brings drive, professionalism, and integrity to the table - someone who is reliable, has a strong work ethic, and works well within a team. If you’re motivated to grow, want to contribute to a positive team environment, and are ready to help take the office to the next level, this could be a great fit for you.
ROLE DESCRIPTION:
I opened my agency in 2003 and currently lead a team of seven. Before becoming an agent with State Farm, I spent 15 years as a District Supervisor for a fast food chain. I was looking for a career change that would allow me to own a business and make a greater impact - not only on customers, but on the lives and growth of my team.
I stay active in the community by sponsoring local 5K runs, supporting school events, and participating in community functions with booths and outreach. Being visible and involved locally is an important part of how we connect with the people we serve.
Our agency offers PTO, holiday pay, a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. We believe in supporting our team so they can perform at a high level while still maintaining balance.
Our office culture is built around a small, tight-knit group that genuinely enjoys working together and is always striving to improve. I’m looking for someone who brings drive, professionalism, and integrity to the table - someone who is reliable, has a strong work ethic, and works well within a team. If you’re motivated to grow, want to contribute to a positive team environment, and are ready to help take the office to the next level, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Franklin Myles - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $35,000.00 - $45,000.00 per year
Seeking Currently Licensed Applicants Only
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Franklin Myles - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Health Insurance, and Renters Insurance.
Seeking Currently Licensed Applicants Only
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none