Receptionist - State Farm Agent Team Member
Baltimore - MD
Receptionist - State Farm Agent Team Member
Full Time • Baltimore - MD
Benefits:
- 401(k) matching
- Opportunity for advancement
- Paid time off
- Signing bonus
ROLE DESCRIPTION
The Stephanie Owens Office is a fast-paced, high-performing State Farm agency dedicated to delivering exceptional customer service to our community. We are currently seeking a dynamic Front Desk Receptionist (Bilingual English/Spanish) to join our team.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive, productive workplace. If you thrive in a busy environment with lots of calls and walk-ins, enjoy helping people, and communicate with confidence in both English and Spanish, we invite you to apply and become a valued member of our team.
SCHEDULE
- Full-time
- Monday–Friday: 9:00 AM–5:00 PM
- Thursday: 9:00 AM–7:00 PM
RESPONSIBILITIES
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Handle front-desk traffic by managing appointment scheduling and maintaining clear office communication.
- Assist with incoming inquiries and help ensure customer information and records are accurate and up to date.
- Engage with prospective and existing customers in English and Spanish to identify needs and connect them with the right insurance options.
- Provide excellent customer service, including answering questions, setting expectations, and following up on customer needs.
- Support the team with administrative tasks and special projects as needed.
- Maintain professionalism and energy during peak times—busy office, frequent walk-ins, and multiple calls.
QUALIFICATIONS (REQUIREMENTS)
Must be fully bilingual:
-
Fluent in English and Spanish (spoken and written).
- Previous experience in a receptionist, front desk, or customer service role preferred.
- Strong communication and interpersonal skills with a friendly, confident approach.
- Exceptional organization, attention to detail, and ability to multitask in a fast-paced environment.
- Comfortable interacting with customers and participating in sales-support conversations as needed.
- Basic computer skills, including Microsoft Office and CRM systems (or willingness to learn quickly).
- Reliable, punctual, and able to work with urgency and professionalism.
WHY JOIN US
At Stephanie Owens Office, you’ll work with a supportive team, build meaningful customer relationships, and grow your skills in the insurance industry while helping keep our front office running smoothly every day.
Compensation: $35,000.00 - $50,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- We currently have 11 team members at our agency.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none