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Veterinary Client Service Representative Orange Park

Veterinary Client Service Representative

Full Time • Orange Park
Responsive recruiter
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Vision insurance
Allied Veterinary Specialists (AVS) – Orange Park & Jacksonville (E-Town), Florida
 


Join a Growing Emergency & Specialty Hospital Team Dedicated to Excellence, Compassion, and Teamwork

At Allied Veterinary Specialists (AVS), we believe exceptional patient care begins with exceptional people. As we continue expanding our Emergency & Specialty services throughout Northeast Florida, we are seeking experienced Client Service Representatives (CSR) to join our teams at our Orange Park and Jacksonville (E-Town) hospitals.
 
 Our culture is rooted in Compassion, Respect, Education, Advancement, and Service.

Position Overview

The Client Service Representative serves as the first impression of Allied Veterinary Specialists and plays a critical role in creating a welcoming, supportive, and professional experience for clients, patients, and referring veterinarians.

Responsibilities

• Greet clients and patients professionally and compassionately
 • Manage incoming phone calls and direct communications appropriately
 • Schedule appointments, consultations, and procedures accurately
 • Check patients in and out efficiently
 • Review estimates, invoices, and payment options with clients
 • Process payments and maintain financial accuracy
 • Support emergency patient arrivals and urgent client needs
 • Maintain accurate client and patient records

Required Qualifications

• Minimum of 3 years of veterinary Client Service Representative experience
 • Experience working in a veterinary hospital environment
 • Strong client communication and customer service skills
 • Ability to remain calm and professional in emergency situations
 • Excellent multitasking and organizational abilities

Preferred Qualifications

• Emergency and Specialty Veterinary Hospital experience strongly preferred
 • Experience handling high call volumes and multi-line phone systems
 • Experience with ezyVet and/or VetRadar software systems preferred

Schedule Opportunities

• 7:00 PM – 7:00 AM
 • 12:00 PM – 10:00 PM
 • 6:00 PM – 12:00 AM
 • 10:00 PM – 5:00 AM
 
 Overnight-focused candidates are strongly encouraged to apply.

Overnight Shift Differential

Additional overnight shift differential compensation is available for overnight positions.

What We Offer

• Competitive compensation based on experience
 • Overnight shift differential opportunities
 • Continuing education and professional development opportunities
 • Career advancement and leadership development programs
 • Collaborative and supportive hospital culture

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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