Customer Experience Manager - Retail
Lexington, VA
Customer Experience Manager - Retail
Full Time • Lexington, VA
Benefits:
- Paid Time Off - Vacation/Sick/Holiday
- Shift Tea & Product Samples
- Downtown Employee Parking Pass
- Branded Apparel
- Caring Local Owners
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Training & development
Join Our Leadership Team at The Spice & Tea Exchange at: The Spice & Tea Exchange of Lexington
Do you have a passion for flavors, aromas, and leading a team to create unforgettable customer experiences? If you're a foodie (or a tea-ie) at heart, love helping others, and have leadership experience in retail, we want YOU to be our next Customer Experience Manager!
Step into our store and surround yourself with the irresistible scents of spices, teas, and gourmet blends from around the world. As the Customer Experience Manager, you’ll play a key role in guiding our team, delighting our guests, and ensuring smooth store operations.
What You’ll Do:
- Lead by example, providing exceptional guest service and fostering a warm, inviting store atmosphere.
- Guide and motivate the team to meet sales goals and deliver outstanding experiences.
- Become an expert in our unique spice blends and teas to confidently share product knowledge and inspire guests.
- Lead efforts to merchandise our products, creating a beautifully presented and organized store.
- Collaborate with the marketing team to create engaging promotions and events.
- Oversee daily store operations, including opening/closing procedures and point-of-sale functions.
- Cross-train to assist in blending and packaging our small-batch gourmet products and assist in inventory maintenance.
- Operate and promote our to-go tea bar and train other staff to do the same.
- Collaborate with owners and Production Manager to deliver on sales goals.
What We’re Looking For:
- Experience in a retail, restaurant or customer-focused environment. Leadership experience preferred.
- A passion for food, flavor, and creating memorable experiences.
- Strong communication and problem-solving skills.
- A positive, team-oriented attitude with a hands-on approach.
- Tech-savvy and comfortable using point-of-sale and operating systems.
- Flexibility to work weekends and holidays as needed.
Ready to take the next step in your retail career? Apply today and become part of The Spice & Tea Exchange family!
Compensation: $18.00 - $22.00 per hour
We create and share the experience every day! Life is better lived with a little spice.
The Spice & Tea Exchange ® was founded in 2008, by a group of talented individuals with a passion for life and food. What started as a small shop St. Augustine, Florida, has quickly grown into a nation-wide franchise powered by flavor, passionate franchise owners, and a desire to bring flavorful ingredients to your kitchen. Our franchise owners are the #1 REASON for what we do, and our team is a close-knit family you’d enjoy sitting with around the dinner table.
"Creating & sharing the experience of a more flavorful life," is the mission and cornerstone of our business, in which we strive to provide guests with quality products and flavorful memories. We offer a high-quality, diverse assortment of products in a sensory shopping experience. One step into our shops will kick your senses into high-gear as you open the jars and smell, explore recipes, and speak with our knowledgeable staff about your culinary interests.
At The Spice & Tea Exchange we are committed to our mission. If you have a desire to inspire coworkers and customers, we may have a place for you at the table!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Spice & Tea Exchange Corporate.
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Competitive Compensation
Career Development
Employee Discounts
Enjoyable Work Environment