SENIOR OPERATIONS MANAGER AI AND SCALABILITY
Fully Remote - US
SENIOR OPERATIONS MANAGER AI AND SCALABILITY
Full Time • Fully Remote - US
Responsive recruiter
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions.
We're on a mission to help the world make clear and informed hiring decisions.
VALUE
In order to achieve our mission, our team exhibits the behaviors and core values aligned with it:
In order to achieve our mission, our team exhibits the behaviors and core values aligned with it:
Customer Focused: We are customer-focused and results-driven.
Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
Fact Finders: We are passionate investigators for discovery and truth.
Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.
Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
Fact Finders: We are passionate investigators for discovery and truth.
Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.
This position reports directly to the COO, with visibility to the CEO on operational performance and strategic decisions. It is designed for someone who wants to build systems that shape the company's growth trajectory, not administer a process designed by someone else.
This role requires demonstrated experience in both of the following areas:
You have personally built an automated workflow using tools such as Make, Zapier, n8n, or the GPT or Claude API. General familiarity with AI tools is not sufficient; direct, hands-on development experience is required.
You have owned throughput, capacity planning, or cost-per-unit economics for a service delivery team, and can speak to the specific metrics, team size, and outcomes you were accountable for.
You have owned throughput, capacity planning, or cost-per-unit economics for a service delivery team, and can speak to the specific metrics, team size, and outcomes you were accountable for.
What You'll Own
Weekly Operating Cadence
Lead the weekly operating rhythm for delivery performance, including visibility into volume, capacity, deadlines, quality, and risk. Drive accountability through structured tracking and follow-up.
Lead the weekly operating rhythm for delivery performance, including visibility into volume, capacity, deadlines, quality, and risk. Drive accountability through structured tracking and follow-up.
Operational Efficiency and Scalability
Identify bottlenecks, redesign workflows, and standardize processes into documentation that supports continued growth.
Identify bottlenecks, redesign workflows, and standardize processes into documentation that supports continued growth.
Capacity Planning and Forecasting
Build and maintain staffing and capacity models tied to volume, throughput, and deadlines. Provide clear recommendations on resourcing and workload balance.
Build and maintain staffing and capacity models tied to volume, throughput, and deadlines. Provide clear recommendations on resourcing and workload balance.
Cost and Margin Awareness
Partner with Finance to understand unit economics and protect margin as volume increases. Improve productivity and reduce cost per case without compromising quality.
Partner with Finance to understand unit economics and protect margin as volume increases. Improve productivity and reduce cost per case without compromising quality.
Automation and Tooling
Design and improve automated workflows using AI tools to reduce manual effort and increase throughput.
Design and improve automated workflows using AI tools to reduce manual effort and increase throughput.
Example Project
A government client requires 500 background checks completed within 30 days. In this scenario, you would:
Assess current capacity and forecast throughput against the deadline
Build a staffing and workload plan, including contingency planning
Establish a weekly dashboard tracking progress, risk, and quality metrics
Identify and resolve bottlenecks to maintain schedule and budget
Apply automation where appropriate to reduce manual workload
Build a staffing and workload plan, including contingency planning
Establish a weekly dashboard tracking progress, risk, and quality metrics
Identify and resolve bottlenecks to maintain schedule and budget
Apply automation where appropriate to reduce manual workload
This is illustrative. If your background is in a different high-volume service delivery context, such as fraud review, claims processing, or trust and safety, we want to hear how you'd approach an analogous scenario.
You're a Strong Fit If You Have
5 or more years owning throughput, staffing, or delivery performance in a service-based, high-volume, or fast-growth environment**, regardless of job title**
Direct, hands-on experience building automated workflows with tools such as Make, Zapier, n8n, or GPT and Claude APIs
Demonstrated ownership of throughput, capacity planning, or cost-per-unit metrics for a service delivery team
A track record of improving operational efficiency without proportional increases in headcount
Strong documentation practices, including SOPs, process maps, and clear written communication
Comfort operating in an environment with shifting priorities and time-sensitive client demands
Experience operating in high-stakes, zero-defect, or crisis-response environments where accuracy and speed both matter
Direct, hands-on experience building automated workflows with tools such as Make, Zapier, n8n, or GPT and Claude APIs
Demonstrated ownership of throughput, capacity planning, or cost-per-unit metrics for a service delivery team
A track record of improving operational efficiency without proportional increases in headcount
Strong documentation practices, including SOPs, process maps, and clear written communication
Comfort operating in an environment with shifting priorities and time-sensitive client demands
Experience operating in high-stakes, zero-defect, or crisis-response environments where accuracy and speed both matter
Preferred, Not Required
Experience in trust and safety, fraud operations, content moderation, government contracting, defense, compliance, or another highly regulated or high-trust environment
Background screening, investigations**, law enforcement, or military operations** experience
Military logistics or personnel deployment experience
Background screening, investigations**, law enforcement, or military operations** experience
Military logistics or personnel deployment experience
This Role May Not Be the Right Fit If
You prefer structured, predictable workflows with well-established procedures
You view operations as primarily reactive rather than proactive and system-oriented
You view operations as primarily reactive rather than proactive and system-oriented
What Success Looks Like in 12 Months
Predictable throughput supported by documented service level agreements
Weekly dashboards that leadership relies on for decision-making
Measurable improvement in cycle time, quality, and cost per case
Manual processes simplified, standardized, or automated
An operating model capable of supporting continued growth
Weekly dashboards that leadership relies on for decision-making
Measurable improvement in cycle time, quality, and cost per case
Manual processes simplified, standardized, or automated
An operating model capable of supporting continued growth
Benefits
Base salary: $75,000 to $95,000, depending on experience
Profit sharing
401(k)
Health and dental insurance
Paid time off
Remote-first work environment
Direct access to senior leadership and high-visibility work
Clear path to Director of Operations as the company grows
Profit sharing
401(k)
Health and dental insurance
Paid time off
Remote-first work environment
Direct access to senior leadership and high-visibility work
Clear path to Director of Operations as the company grows
This is a remote position.
Compensation: $75,000.00 - $95,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
🌐 WHO WE ARE
KENTECH Consulting, Inc. is a premier U.S.-based background investigation solutions firm and licensed Private Detective Agency. Our team of investigative experts blends cutting-edge technology with industry insight to deliver fast, accurate, and comprehensive reports.
With deep cross-industry experience, we provide fully compliant investigative services that meet the high demands of today’s business environment.
With deep cross-industry experience, we provide fully compliant investigative services that meet the high demands of today’s business environment.
🔎 WHAT WE DO
We offer customized background screening solutions tailored to meet the needs of diverse industries.
Our advanced tools and digital platforms allow us to conduct background and security checks up to 75% faster than traditional methods.
With real-time access to over 500 million records, KENTECH is a trusted authority in background checking technology across the U.S.
Our advanced tools and digital platforms allow us to conduct background and security checks up to 75% faster than traditional methods.
With real-time access to over 500 million records, KENTECH is a trusted authority in background checking technology across the U.S.
🌟 OUR VISION
To help the world make clear and informed decisions.
🎯 OUR MISSION
To deliver fast, accurate, and secure background investigations on a global scale—supporting safer hiring decisions and stronger communities.
🚀 CAREERS AT KENTECH
We’re building a team of remarkable individuals who are:
✅ Critical thinkers and problem solvers who see challenges as opportunities
✅ Driven professionals who create meaningful impact through their ideas and results
✅ Mission-driven collaborators who believe in the power of digital identity to create safer environments
✅ Naturally curious and eager to innovate in an ever-changing landscape
✅ Team players who believe in the value of camaraderie, laughter, and high standards
✅ Driven professionals who create meaningful impact through their ideas and results
✅ Mission-driven collaborators who believe in the power of digital identity to create safer environments
✅ Naturally curious and eager to innovate in an ever-changing landscape
✅ Team players who believe in the value of camaraderie, laughter, and high standards
💼 WHO THRIVES HERE?
- People who never back down from a tough challenge
- Professionals who bring their best every day—and uplift others around them
- Individuals who value purpose, performance, and a good laugh
- Teammates who want to shape the future of digital security and identification
- You, if you're reading this and thinking: “This sounds like my kind of place.”
🎉 YOUR NEXT CHAPTER STARTS HERE
Ready to do work that matters with people who care?
Explore our current openings—your future team is waiting.
Explore our current openings—your future team is waiting.
(if you already have a resume on Indeed)