J&T GROUP INC
Customer Service Associate
Full Time • Austin
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
We are currently seeking motivated and customer-focused individuals to join our team as Customer Service Associates. This role combines customer support and sales responsibilities, making it a great opportunity for individuals who enjoy working with people and want to build a long-term career in customer service and support.
As a Customer Service Associate, you will be responsible for interacting directly with customers, answering questions, resolving concerns, and recommending products or services based on individual needs. This role plays a key part in creating a positive customer experience while supporting overall sales and team goals.
No prior experience is required. We provide comprehensive, hands-on training to ensure your success.
Candidates with backgrounds in retail, restaurant, hospitality, or other customer-facing roles are encouraged to apply.
Responsibilities
- Provide professional, friendly, and efficient customer service
- Engage with customers to understand their needs and provide appropriate solutions
- Promote and recommend products and services based on customer preferences
- Build and maintain strong relationships with new and existing customers
- Assist customers with inquiries, concerns, and general support
- Resolve customer issues in a timely and effective manner
- Maintain a strong understanding of products, services, and current promotions
- Support daily sales activities and contribute to individual and team goals
- Accurately document customer interactions when necessary
- Collaborate with team members to ensure a consistent and positive customer experience
- Represent the brand in a professional and positive manner at all times
Requirements
- Strong communication and interpersonal skills
- Positive attitude and customer-first mindset
- Comfortable working in a fast-paced, team-oriented environment
- Ability to multitask and stay organized
- Reliable with strong attendance and time management skills
- Willingness to learn and adapt in a dynamic environment
- Full-time availability (on-site role)
- Previous experience in customer service, retail, restaurant, or hospitality is a plus but not required
What We Offer
- Paid training and ongoing mentorship
- Hands-on experience in customer service and sales
- Opportunities for career growth and advancement
- Supportive and collaborative team environment
- Full-time position with consistent scheduling
- Performance-based incentives and bonus opportunities
- Skill development in communication, sales, and business operations
Compensation: $24.00 - $27.00 per hour
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