Customer Service Representative - State Farm Agent Team Member
Media
Customer Service Representative - State Farm Agent Team Member
Full Time • Media
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Training & development
Role Description
The Kronenberger Insurance Agency, affiliated with State Farm, is seeking a Customer Relationship Specialist who is passionate about delivering exceptional client service. This role is ideal for someone who enjoys problem-solving, building relationships, and contributing to a collaborative, high-standards team environment.
You will receive structured training, ongoing coaching, and the autonomy to serve clients effectively — with support and guidance, not micromanagement.
Position Responsibilities
- Assist clients with policy updates, coverage questions, billing inquiries, and claims support
- Deliver proactive, solutions-focused service that strengthens long-term client relationships
- Support client retention and referral initiatives through consistent follow-up
- Identify potential coverage gaps and coordinate warm handoffs to licensed sales team members
- Maintain accurate documentation and ensure timely resolution of client requests
Qualifications
- Property & Casualty Insurance Licensed
- Highly organized, dependable, and service-oriented
- Strong verbal and written communication skills
- Effective follow-up and problem-resolution abilities
- Collaborative, team-first mindset
What We Offer
- Paid training and structured mentorship
- Supportive, growth-focused office culture
- Performance-based bonuses
- Career pathway opportunities, including advancement into sales or hybrid service/sales roles
If you want your work to be recognized and valued while building a meaningful career, we encourage you to apply.
Compensation: $50,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Media, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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