Support Services Project Manager
Fully Remote - US
Support Services Project Manager
Full Time • Fully Remote - US
Benefits:
- Health insurance
- Paid time off
- Training & development
About the Role:
Matrix Systems & Technologies Inc is looking for a driven and detail-oriented Support Services Project Manager to join our team in Baton Rouge, LA. This is an exciting opportunity to lead impactful projects, coordinate cross-functional teams, and deliver exceptional support services in a dynamic, fast-paced environment.
NOTE: Candidate must reside within the Baton Rouge Metropolitan Area to support possible onsite
needs.
NOTE: Candidate must reside within the Baton Rouge Metropolitan Area to support possible onsite
needs.
This position will focus on financial review/improvement and specialty project support:
- Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
- Conduct comprehensive network and voice service and billing audits to ensure accuracy.
- Develop and deliver training to new and existing NCS staff on communications billing audit
procedures and compliance standards. - Lead and train NCS staff on complex, specialty VoIP service implementations, including
HELD Protocol migrations to modernize emergency location services.
Expertise and/or relevant experience in the following areas are mandatory:
- Minimum of 15 years’ experience with telecommunications technologies.
- Advanced understanding of telecom vendors, available services, and project management
workflows. - Extensive knowledge of Centrex, and other AT&T service offerings, including
infrastructure, features and billing processes. - Direct experience delivering telecommunications services to State governments with an in depth
understanding of their unique network/telecom needs. - Experience leading financial and billing audits, with a focus on reconciling invoices,
identifying billing errors, and quantifying cost savings. - Extensive VoIP service implementation experience, including knowledge of network
infrastructure requirements. - In-depth knowledge of E911 regulations, best practices, and technologies, including network
foundations.
About Us:
Matrix Systems & Technologies Inc is a trusted technology and support services firm with a strong reputation for delivering innovative solutions to clients across a range of industries. Our clients rely on us for our expertise, reliability, and commitment to excellence. We foster a collaborative and growth-oriented workplace where talented professionals are empowered to make a real difference.
This is a remote position.
Compensation: $75,000.00 - $110,000.00 per year
Matrix Systems and Technologies Inc., is a leading information technology solutions provider based in the Washington, DC metro area.
We have provided services in full life-cycle engineering analysis, strategic planning, testing and process management for clients across the North-eastern corridor since 1996. Our client base includes; The State of Maryland, Maryland State Department of Education, Prince George’s County Maryland, IRS, Northrop Grumman, Computer Sciences Corporation, SAIC, Lockheed Martin, American University, and the Department of Health and Human Services.
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