Import Customs Specialist
Norfolk, VA
Import Customs Specialist
Full Time • Norfolk, VA
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Profit sharing
- Vision insurance
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
555 E. Main St Suite 803 Norfolk, VA 23510
Import Customs Specialist
Location: Norfolk, VA (100 % on‑site)
Reports to: Director of Compliance
Job Type: Full‑time, Exempt
Reports to: Director of Compliance
Job Type: Full‑time, Exempt
Why WM Stone?
For more than a century, we have led the Customs Brokerage industry by pairing deep heritage with team-driven problem solving. Our team includes a strong group of Licensed Customs Brokers whose expertise and dedication ensure clients receive personalized, best-in-class service and guidance on every file.
Compensation & Benefits
WM Stone offers some of the highest salaries in the industry; final pay is commensurate with experience and licensing status. Benefits include:
- Medical & Dental (75 % employer‑paid)
- 401(k) with 4 % company match
- Short‑ & Long‑Term Disability
- Paid Time Off +11 holidays
- Employee Wellness Benefit
- Discretionary Bonus
Role Purpose
Own the end‑to‑end import‑entry cycle for ocean and air shipments, guaranteeing absolute compliance and entry clearance at least 5 days prior to arrival, while delivering high‑touch, dedicated service—and daily data insights—to a select client portfolio.
Key Responsibilities
| Area | Core Duties | Entry Compliance & Documentation | Process ISF and entries; verify HTS classification and PGA data; audit files and duty payments; ensure 100 % adherence to CBP and PGA regulations.
| Transportation Coordination | Arrange drayage, inland moves, and final‑mile deliveries; track milestones; resolve holds to meet or beat our 5‑day‑pre‑arrival clearance goal.
| Client Service & Communication | Serve as primary liaison among overseas agents, clients, carriers, and government agencies; provide proactive status updates and boutique consultative support.
| Data Integrity, Analytics & Continuous Improvement | Maintain accurate records in Magaya Supply Chain; produce customer‑specific daily analytics reports (KPI dashboards, landed‑cost summaries, exception logs) using Magaya, Excel, and BI tools; identify process gaps and recommend fixes through collaborative “group think.”
| Area | Core Duties | Entry Compliance & Documentation | Process ISF and entries; verify HTS classification and PGA data; audit files and duty payments; ensure 100 % adherence to CBP and PGA regulations.
| Transportation Coordination | Arrange drayage, inland moves, and final‑mile deliveries; track milestones; resolve holds to meet or beat our 5‑day‑pre‑arrival clearance goal.
| Client Service & Communication | Serve as primary liaison among overseas agents, clients, carriers, and government agencies; provide proactive status updates and boutique consultative support.
| Data Integrity, Analytics & Continuous Improvement | Maintain accurate records in Magaya Supply Chain; produce customer‑specific daily analytics reports (KPI dashboards, landed‑cost summaries, exception logs) using Magaya, Excel, and BI tools; identify process gaps and recommend fixes through collaborative “group think.”
Qualifications
- Preferred: Licensed Customs Broker (LCB)or ability to obtain within 12 months.
- Minimum of 8 years’ ocean & air import‑entry experience.
- Hands‑on expertise with Magaya Supply Chain and AceLynk/Magaya Customs Compliance (or similar)
- Demonstrated ability to design and deliver customer‑specific daily data‑analytics reports (pivot tables, Power BI, SQL queries, or equivalent).
- Mastery of tariff classification, PGA rules.
- Drawback experience would be preferred but is not a requirement.
- Proven record of clearing time‑sensitive cargo for demanding clients.
- Advanced Excel skills.
- Strong written and verbal communication; thrives in collaborative, on‑site environment.
- Exceptional organizational skills and attention to detail
- Ability to pivot in a frequently changing tariff landscape (with guidance provided)
Our Culture
WM Stone isn’t “the smartest broker” because of any one person—it’s the way we come together to solve challenges as a team. You’ll sit shoulder‑to‑shoulder with multiple LCBs, share knowledge freely, and see your ideas implemented quickly.
Pre‑Employment & Compliance
A background check will be required upon offer acceptance. WM Stone is an Equal Opportunity Employer and welcomes applicants of every background.
A background check will be required upon offer acceptance. WM Stone is an Equal Opportunity Employer and welcomes applicants of every background.
Compensation: $60,000.00 - $65,000.00 per year
For more than a century, W.M. Stone has built lasting client relationships by delivering trusted logistics expertise, personalized service, and collaborative problem-solving. Our legacy dates back to 1907, when William Meade Stone earned Norfolk's first customs broker license, laying the foundation for a company committed to excellence, integrity, and innovation in the supply chain industry. Today, we proudly continue those values by employing experienced logistics professionals and expanding our integrated service offerings beyond customs brokerage and international freight forwarding to include inland transportation brokerage, supporting intermodal, oversized, specialized, and domestic trucking operations. As we grow, we remain dedicated to providing tailored solutions that help our clients navigate an increasingly complex global supply chain with confidence.
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