Director Operativo
Greenwood Village, CO
Chief Operating Officer
Full time • Greenwood Village, CO
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Campos Law Firm is seeking an Operating Director with extensive experience in leadership, process management, and team management to oversee the overall operation of the firm, ensuring efficiency, coordination, and fulfillment of organizational objectives.
This position will be responsible for leading key areas such as Quality, Cancellations and IT, among others, ensuring the proper functioning of each department, driving continuous improvement and strengthening the customer experience. The ideal candidate should have strong leadership, strategic planning, data analysis, and process optimization skills, as well as the ability to coordinate multidisciplinary teams in a dynamic, results-oriented environment.
Responsibilities
Responsibilities
- Oversee the daily operation of the firm, ensuring efficiency, productivity, and alignment with strategic objectives.
- Lead and follow up on the departments ensuring the fulfillment of their goals and functions.
- Implement and improve internal processes to optimize times, reduce errors and improve the customer experience.
- Establish, monitor and analyze key management indicators (KPIs) related to productivity, quality, compliance and customer satisfaction.
- Oversee the handling of cancellations, identify recurring causes and propose strategies to improve customer retention.
- Coordinate with attorneys, paralegals, and administrative areas to ensure the proper flow of cases and internal processes.
- Ensure the proper use of systems, technological tools, access, IT support and information security protocols.
- Create, update, and enforce operational policies, procedures, and manuals.
- Prepare executive reports for management on results, progress, critical issues and opportunities for improvement.
- Support the implementation of new projects, operational changes, technological tools, and growth strategies.
- Supervise the performance of the teams under their charge, promoting training, monitoring and continuous improvement.
- Perform any other function related to their position that is required by the corresponding management or leader.
Requirements
- Professional degree in Business Administration, Industrial Engineering, Operations Management or related careers.
- Demonstrated ability to lead multiple departments and multidisciplinary teams.
- Strong organizational, analytical, and problem-solving skills.
- Experience in the implementation and optimization of operational processes.
- Knowledge in monitoring management indicators and compliance with objectives.
- Excellent leadership, communication, and decision-making skills.
- Mastery of Microsoft Office tools and business management systems.
Preferred Qualifications
- Previous experience in law firms or professional services firms.
- Knowledge of quality management systems and customer retention strategies.
- Experience overseeing technology projects and digital transformation initiatives.
- Proficiency in English and Spanish.
Benefits
- Competitive salary.
- Medical, dental, and vision insurance.
- Opportunities for growth and professional development.
- Collaborative and dynamic work environment.
Type of Employment
Full-time
Salary
$80,000 – $85,000 per year
Work Location
Face-to-face
Languages
- English (Preferred)
- Spanish (Required)
Compensation: $80,000.00 - $85,000.00 per year
About Us
At Campos Law, we get it. Led by Alejandra Campos, our mission is simple: to ensure that justice isn’t just a word, but a reality. Alejandra Campos is an attorney licensed in New Jersey who has her own law firm Campos Law Office. She specializes in immigration.
At Campos Law, we get it. Led by Alejandra Campos, our mission is simple: to ensure that justice isn’t just a word, but a reality. Alejandra Campos is an attorney licensed in New Jersey who has her own law firm Campos Law Office. She specializes in immigration.
Originally from Venezuela, Alejandra holds a lawyer’s degree from Universidad Católica Andrés Bello, one of the most prestigious universities in the country. She also holds an MBA from Colorado State University. Alejandra resides in Denver with her family, and she runs her business in both New Jersey and Colorado. As an attorney, Alejandra has significant experience with working for the Hispanic community.
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