What We Offer
London Drugs offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:
IT Senior Systems Administrator Platform Services - Internal
0001 Head Office
IT Senior Systems Administrator Platform Services - Internal
Full-Time • 0001 Head Office
As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.
Our IT Department currently has an opportunity for:
Senior Systems Administrator, Platform Services
This role is focused on Microsoft-based technologies, identity and access services, collaboration platforms, endpoint management, Windows Server services, and related enterprise systems. The successful candidate will provide technical administration, escalation support, documentation, mentorship, and operational improvements for systems used across stores, offices, distribution centres, and other business areas.
As a senior member of the Platform Services team, this position will also guide junior technical staff, support Service Desk and Help Desk escalations, and work directly with end users and business stakeholders when required. This role works closely with Infrastructure Services, Security, Service Desk, Desktop Support, Application teams, vendors, and business stakeholders.
The responsibilities of this position are as follows:
- Administer, support, and maintain Microsoft-based enterprise platform services.
- Support Microsoft 365 services, including Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft 365 Groups, shared mailboxes, resource mailboxes, and distribution lists.
- Support Active Directory, Microsoft Entra ID, Group Policy, user and group administration, access permissions, and related directory services.
- Support Microsoft Intune or related endpoint management services, including device enrollment, compliance policies, configuration profiles, application deployment, and endpoint troubleshooting.
- Support Windows Server platform services, file services, print services, IIS, monitoring tools, and related enterprise systems.
- Provide operational support for SQL Server and database-related platform services, including access support, monitoring, patching, vendor coordination, and troubleshooting.
- Troubleshoot issues related to identity, access, permissions, authentication, Microsoft 365, endpoint management, Windows Server services, and enterprise applications.
- Act as a senior escalation point for Service Desk, Help Desk, Desktop Support, business users, and other IT teams.
- Mentor and guide junior systems administrators and support teams through troubleshooting, documentation, knowledge sharing, and process improvement.
- Work directly with end users and business stakeholders to investigate issues, gather requirements, validate solutions, and explain technical changes.
- Participate in incident, request, problem, change, and work management processes.
- Support projects involving upgrades, migrations, new service deployments, system consolidation, automation, and operational improvement.
- Maintain accurate documentation, support procedures, configuration records, knowledge base articles, and operational runbooks.
The successful candidate will have the following:
- 4+ years of experience supporting enterprise IT systems, preferably in a medium to large organization.
- Strong experience with Microsoft enterprise technologies.
- Experience supporting Microsoft 365, Active Directory, Microsoft Entra ID, Windows Server, or endpoint management platforms.
- Experience acting as an escalation point for complex technical issues.
- Experience mentoring, coaching, or providing technical guidance to junior staff or support teams.
- Experience working directly with end users or business stakeholders to investigate issues, gather requirements, validate resolutions, or support technology adoption.
- Experience working with incident, request, change, problem, documentation, and work management processes.
- Strong troubleshooting, analytical, communication, and documentation skills.
- Ability to explain technical issues clearly to both technical and non-technical audiences.
- A service-oriented, collaborative, and continuous improvement mindset.
- PowerShell or other scripting tools
- File services, print services, IIS, and Windows-based platform services
- Operational SQL Server or database platform support
- Enterprise application support, vendor coordination, monitoring, and troubleshooting
- DNS, DHCP, certificates, backup, recovery, virtualization, and business continuity concepts
- ITSM, ticketing, documentation, and work management tools
Please note that the role is 60% in the office and 40% WFH. The first 3 months will require being in the office.
If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting, then submit your application on-line.
London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.
At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.
When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.
Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.
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Health Benefits
Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Lifelong Learning
Ongoing In-House Training & Education Courses
EFAP
Employee Family Assistance Program - Free confidential counseling
RRSP
Company matched RRSPs - Helping you plan for your future
Fitness
Enjoy discounted memberships with Goodlife Fitness
Recognition
Employee Recognition Program - Tangible rewards for great work!
Discounts
Employee Discount Program - Sharing our success